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For Companies At a Glance
- Tasks: Be the go-to person for tech support, helping users with their IT issues.
- Company: Join a leading company in manufacturing and construction, known for internal promotions.
- Benefits: Enjoy a competitive salary, flexible shift patterns, and potential remote work options.
- Why this job: Great chance to grow your skills in a supportive team while making a real impact.
- Qualifications: Experience in a service desk environment and knowledge of Windows OS, O365, and Active Directory.
- Other info: Must have a vehicle for onsite shifts; UK citizenship required.
The predicted salary is between 21000 - 26000 £ per year.
Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally.
£25,000 - £26,000 salary (negotiable), on site in Derbyshire.
Shift Patterns: 6am-2pm, 9am-5pm, 11am-7pm (work remotely). The ability to drive and have your own vehicle will be essential for onsite shifts.
Who are we? Our client is an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally.
What will you be doing? You will be the first port of call for the company's users when having technical issues. This requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on, so a willingness to learn quickly is essential.
What you need:
- Experience of a Service Desk environment.
- Good skills with IT support in general.
- Windows OS
- Active Directory
- O365 (preferred)
- A solid understanding of network and network troubleshooting (preferred)
- Good communication skills.
- Be able to get to site.
- UK citizenship.
To apply, please either apply through this advert or email directly. For further information, please call.
KEY SKILLS - Windows, First Line, O365, Communication, Active Directory
IT Support Analyst - 1st Line employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - 1st Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, O365, and Active Directory. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Since this position involves being the first point of contact for users, practice your communication skills. Role-play common IT support scenarios with friends or family to enhance your ability to explain technical issues clearly and effectively.
✨Tip Number 3
Research the company and its culture. Understanding their values and how they promote internally can help you tailor your approach during any interviews or discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Make sure you have reliable transport to get to the site, as it's essential for the shift patterns mentioned. Being able to demonstrate your commitment to being on-site will make a positive impression on the hiring team.
We think you need these skills to ace IT Support Analyst - 1st Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment, particularly focusing on your skills with Windows OS, O365, and Active Directory. Use specific examples to demonstrate your technical abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and adapt, as well as your communication skills, which are crucial for a Service Desk Analyst.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided IT support or worked in a service desk capacity. Detail your troubleshooting skills and any experience with network issues, as these are key for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Searchability (UK) Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, O365, and Active Directory. Be prepared to discuss specific examples of how you've used these technologies in previous roles, as this will demonstrate your capability to handle the technical issues that users may face.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms and be ready to showcase your ability to listen and respond to user needs during the interview.
✨Emphasise Your Willingness to Learn
The company values candidates who are eager to learn, especially since they use a bespoke system. Be sure to express your enthusiasm for learning new technologies and adapting to new systems, as this aligns with their internal promotion culture.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past experiences where you successfully resolved IT issues and be ready to walk the interviewer through your thought process and the steps you took to resolve the problems.
