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For Companies At a Glance
- Tasks: Lead a dynamic CRM team and develop innovative customer engagement strategies.
- Company: Join a respected UK retail brand known for its strong customer experience and supportive culture.
- Benefits: Enjoy flexible working, staff discounts, pension plans, and exclusive savings opportunities.
- Why this job: This role offers career growth in a people-focused environment that values collaboration and energy.
- Qualifications: 8+ years in CRM or digital marketing, with strong leadership and analytical skills required.
- Other info: Experience with AI tools is a bonus; apply directly or call for more info!
The predicted salary is between 75000 - 105000 £ per year.
HEAD OF CRM
- Based in North-East of Wales
- Salary – £75k+ DOE
- Strong background in CRM & implementation
- 4 days onsite
- Great company culture & benefits!
ABOUT THE CLIENT
A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development.
This is an exciting opportunity to join a well established, people focused business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you\’re looking to grow your career in a company that truly values its people, this could be the perfect fit.
BENEFITS
- Flexible working
- Staff discounts on products
- Pension
- Access to savings, discounts and cashback
THE HEAD OF CRM ROLE:
- Lead and mentor a high-performing CRM team.
- Develop and execute scalable, automated lifecycle CRM strategies.
- Lead creative strategies for customer engagement and retention.
- Own and execute personalised email and push campaigns.
- Drive user growth through optimised conversion and retention funnels.
- Optimise lifecycle campaigns to meet business objectives.
- Partner with vendors and analytics teams to deliver insights and strategic improvements.
- Analyse campaign performance to refine CRM strategies and boost ROI.
- Build customer journey frameworks to inform strategy and ensure alignment.
THE HEAD OF CRM ESSENTIAL SKILLS:
- Strong leadership skills with experience managing and developing successful teams in fast-moving environments.
- Good understanding of CRM tools and trends; experience with AI tools is a bonus.
- 8+ years of experience in CRM or digital marketing, including 3+ years leading teams and delivering strategies that boost revenue and customer retention.
- Comfortable working with data, CRM platforms, and reporting tools.
- Clear and confident communicator, able to present ideas and strategies to senior teams and across departments.
- Strategic thinker with a track record of using data to shape CRM plans that support business goals.
TO BE CONSIDERED:
Please either apply through this advert or emailing me directly via . For further information please call me: 01244 567 567 / 07719 051 883. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
CRM Strategy, Implementation, Analytical, Team leadership
JBRP1_UKTJ
Head of CRM employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM
✨Tip Number 1
Network with professionals in the CRM field, especially those who have experience in retail. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and tools that could benefit your application.
✨Tip Number 2
Familiarise yourself with the specific CRM tools and platforms mentioned in the job description. If you have experience with AI tools, be prepared to discuss how you've used them to enhance customer engagement and retention strategies.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed and developed teams in fast-paced environments. Think about specific challenges you've faced and how you overcame them to drive team performance.
✨Tip Number 4
Research the company’s current CRM strategies and customer engagement practices. Be ready to discuss how you can contribute to their goals and improve their existing processes, demonstrating your strategic thinking and data-driven approach.
We think you need these skills to ace Head of CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in CRM and team leadership. Use specific examples that demonstrate your ability to develop and execute CRM strategies, as well as your success in managing teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their values of customer commitment and team collaboration. Be sure to include your vision for the Head of CRM position.
Showcase Your Analytical Skills: Since the role requires a strong understanding of data and analytics, provide examples of how you've used data to inform CRM strategies in the past. Highlight any experience with CRM tools and AI technologies.
Prepare for Interviews: If you get invited for an interview, be ready to discuss your leadership style and how you would mentor a high-performing CRM team. Prepare to share insights on how you would optimise customer engagement and retention strategies.
How to prepare for a job interview at Searchability (UK) Ltd
✨Showcase Your Leadership Skills
As a Head of CRM, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed and developed teams in fast-paced environments. Highlight specific instances where your leadership directly contributed to team success.
✨Demonstrate Your CRM Expertise
Make sure to discuss your extensive experience with CRM tools and strategies. Be ready to talk about the latest trends in CRM, including any experience you have with AI tools. This will show that you're not only knowledgeable but also forward-thinking.
✨Prepare Data-Driven Insights
Since the role involves analysing campaign performance, come prepared with data-driven insights from your previous roles. Discuss how you've used data to shape CRM strategies and improve ROI, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
As a clear and confident communicator, practice presenting your ideas and strategies succinctly. You may be asked to present to senior teams, so ensure you can articulate your vision for CRM effectively and engage your audience.