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- Tasks: Provide IT support through Service Desk and Desktop Support, solving tech issues daily.
- Company: Join a dynamic team in Plymouth, dedicated to delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: A driving license is essential; previous IT support experience is a plus.
- Other info: Immediate start available; ideal for those ready to jump into the tech world.
The predicted salary is between 22400 - 28000 £ per year.
This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support.
This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits around the Devon area.
Looking to get started right away, so immediately available or shorter notice candidates preferred.
First Line Support Technician employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a First Line Support Technician, you'll be the first point of contact for users, so demonstrating excellent communication and problem-solving abilities is crucial.
✨Tip Number 3
Prepare for scenario-based questions. Think about past experiences where you've resolved technical issues or helped users, as these examples will showcase your practical knowledge and approach to support.
✨Tip Number 4
Since the role involves site visits, ensure you have a valid driving licence and are comfortable with travel. Mentioning your flexibility and readiness to visit different locations can set you apart from other candidates.
We think you need these skills to ace First Line Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a First Line Support Technician. Highlight key skills such as IT support, service desk experience, and desktop support knowledge in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job requirements. Emphasise any previous roles in IT support and include specific examples of how you've resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Mention your driving license and willingness to travel around the Devon area, as this is a requirement for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at Searchability (UK) Ltd
✨Know Your Technical Stuff
Brush up on your IT knowledge, especially around common issues faced in service desk and desktop support. Be prepared to discuss troubleshooting steps for hardware and software problems, as well as any relevant tools you’ve used.
✨Demonstrate Customer Service Skills
As a First Line Support Technician, you'll be the first point of contact for users. Show that you can communicate clearly and empathetically. Prepare examples of how you've handled difficult customer interactions in the past.
✨Familiarise Yourself with the Company
Research the company’s services and values. Understanding their approach to IT support will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
✨Highlight Your Driving Experience
Since the role requires frequent site visits, mention your driving experience and any relevant qualifications. If you have experience working in different locations or with various clients, share those stories to demonstrate your adaptability.
