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- Tasks: Provide IT support through Service Desk and Desktop Support.
- Company: Join a dynamic team in Plymouth, dedicated to tech solutions.
- Benefits: Enjoy a competitive salary and opportunities for site visits.
- Why this job: Kickstart your career in tech with hands-on experience and growth potential.
- Qualifications: A driving license is essential; previous IT support experience is a plus.
- Other info: Immediate start available for eager candidates!
The predicted salary is between 22400 - 28000 £ per year.
This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support.
This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits around the Devon area.
Looking to get started right away, so immediately available or shorter notice candidates preferred.
First Line Support Technician employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a First Line Support Technician, you'll be the first point of contact for users, so demonstrating excellent communication and problem-solving abilities is crucial.
✨Tip Number 3
Prepare to discuss your experience with site visits and hands-on support. Since this role involves travelling around the Devon area, showcasing your ability to manage time effectively and handle on-site issues will be beneficial.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate can help you align your answers with what we're looking for, making you a more attractive candidate.
We think you need these skills to ace First Line Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a First Line Support Technician. Highlight your relevant experience in IT support, service desk operations, and desktop support.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your technical skills, problem-solving abilities, and any previous roles in IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit. Mention your availability and willingness to travel around the Devon area as required.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Searchability (UK) Ltd
✨Know Your Technical Stuff
Brush up on your IT knowledge, especially around service desk and desktop support. Be prepared to answer technical questions and demonstrate your problem-solving skills with real-life examples.
✨Show Your Customer Service Skills
As a First Line Support Technician, you'll be dealing with users regularly. Highlight your experience in customer service and how you handle difficult situations or complaints effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a common IT issue. Practice explaining your thought process clearly and concisely, as communication is key in this role.
✨Demonstrate Your Flexibility
Since the job involves site visits around Devon, emphasise your willingness to travel and adapt to different environments. Mention any previous experiences that showcase your flexibility and reliability.
