At a Glance
- Tasks: Lead hardware operations, oversee builds, repairs, and deployments while ensuring top-notch quality.
- Company: Join a well-established Managed Service Provider with a diverse customer base.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and continuous improvement.
- Why this job: Make a real impact in a growing tech environment and support innovative projects.
- Qualifications: Experience in IT hardware, team management, and strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams.
As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function.
What will you be doing?
- Overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards.
- Managing workshop engineers, coordinating workloads, monitoring capacity and ensuring equipment is delivered within agreed timescales.
- Working closely with Service Desk, Projects and Procurement teams to support customer deployments, project rollouts and internal operational requirements.
- Managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant.
- Identifying opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team.
What will you need?
- Experience working within an IT workshop, deployment, service desk or technical support environment.
- Previous experience managing, supervising or mentoring technical teams.
- Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices.
- Experience coordinating hardware builds, repairs and deployment activities.
- Understanding of stock control, inventory management and procurement processes.
- Experience working within SLA-driven service environments.
- Strong organisational and workload management skills.
- Excellent communication and stakeholder management abilities.
- Strong attention to detail and commitment to quality standards.
- A proactive and hands-on approach to leadership and problem solving.
What would be desirable?
- Experience working within an MSP environment.
- Knowledge of Autotask PSA or similar service management platforms.
- Experience supporting project deployment activities.
- Understanding of ISO, QMS or service management frameworks.
- Exposure to supplier management and procurement activities.
- Experience developing junior engineers, apprentices or workshop staff.
Hardware Operations Manager in Essex employer: Searchability (UK) Ltd
Join a dynamic Managed Service Provider that values innovation and teamwork, where as a Hardware Operations Manager, you will lead a dedicated team in a hands-on role that fosters collaboration across various departments. With a strong focus on employee growth, the company offers opportunities for professional development and continuous improvement, all within a supportive work culture that prioritises quality and customer service excellence. Located in a thriving tech hub, this position not only provides a chance to make a significant impact but also to be part of a forward-thinking organisation committed to delivering top-notch technology solutions.
