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- Tasks: Support client accounts and ensure a top-notch partner experience in a dynamic environment.
- Company: Established digital organisation known for collaboration and high standards.
- Benefits: £28,000 salary, hybrid working, private medical insurance, and wellness support.
- Why this job: Be the key link between clients and teams, making a real impact on their success.
- Qualifications: Strong organisational skills and experience in client-facing roles.
- Other info: Great career development opportunities and a supportive work culture.
The predicted salary is between 28000 - 39200 £ per year.
My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They are known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships. They are now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience.
This is a highly collaborative, detail-driven role where you will act as the central coordinator between internal teams and clients. You will ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts. You will take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.
CLIENT EXPERIENCE EXECUTIVE ROLE:- Manage day-to-day client communication, ensuring timely, accurate and professional responses
- Act as the main liaison between clients and internal Growth, Performance and specialist teams
- Coordinate timelines, priorities and deliverables across multiple workstreams
- Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
- Maintain and manage Asana projects in line with agreed client roadmaps
- Support performance teams with accurate, timely client reports and insights
- Monitor quality across all client-facing documentation and deliverables
- Proactively flag potential service or relationship risks to senior stakeholders
- Gather and report on client feedback and sentiment
- Support consistent briefing and workflow processes with internal partners
- Use AI tools responsibly to improve efficiency and create space for higher-value work
- Strong organisational skills with excellent attention to detail
- Confident written and verbal communication skills
- Experience in a client-facing, account coordination, or agency environment
- Comfortable managing multiple priorities in a fast-paced setting
- Proactive mindset with strong problem-solving skills
- Collaborative approach with the ability to work cross-functionally
- Familiarity with project management tools such as Asana (or similar)
- Interest in digital marketing and a desire to develop in this space
- Experience working within a digital, marketing or creative agency
- Exposure to performance marketing, growth teams or reporting processes
- Experience supporting multiple client accounts simultaneously
- Interest in process improvement or operational efficiency
- £28,000 salary
- Hybrid and flexible working
- Private medical insurance (cash plan)
- Mental health and wellbeing support
- Financial wellbeing coaching
- Subsidised gym membership
- Enhanced parental leave
- Interchangeable bank holidays
- Paid volunteering days
- Work-from-abroad allowance
- Personalised career development and progression plans
To be considered: Please apply via this advert or email me directly at. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Client Experience Executive employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Executive
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their collaborative environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 3
Be ready to showcase your organisational skills. Prepare examples of how you've managed multiple projects or priorities in the past. This will demonstrate your ability to thrive in a fast-paced setting, which is crucial for the Client Experience Executive role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it gives you another chance to reiterate why you're the perfect fit for their team. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Experience Executive
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight your strong organisational skills and attention to detail. We want to see how you can manage multiple priorities and keep everything running smoothly, just like you'll need to in the role!
Communicate Clearly: Since this role is all about client communication, make sure your written application reflects your confident communication style. Use clear and professional language to demonstrate that you can handle client interactions with ease.
Share Relevant Experience: If you've worked in a client-facing or agency environment before, let us know! Share specific examples of how you've coordinated projects or improved processes, as this will show us you're ready for the fast-paced nature of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Searchability (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s culture, values, and recent projects. Understanding their collaborative approach and focus on long-term client relationships will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
Since this role is all about coordination and detail, be prepared to discuss specific examples from your past experiences where you successfully managed multiple priorities or improved processes. Highlighting your organisational skills will demonstrate that you can thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
As a Client Experience Executive, communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement and proactive mindset.
✨Familiarise Yourself with Asana
Since the role involves managing projects in Asana, it’s a good idea to get comfortable with the platform if you’re not already. Familiarity with project management tools will not only help you answer related questions but also show that you’re ready to hit the ground running.
