Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Customer Success journey and drive enterprise account growth.
- Company: Join a fast-growing, VC-backed AI research platform transforming insights generation.
- Benefits: Competitive compensation, influence product direction, and work with founders.
- Why this job: Shape the future of customer success in a high-impact role.
- Qualifications: 8-15 years in Customer Success with market research expertise.
- Other info: Be part of a small, elite team with a high-performance culture.
The predicted salary is between 36000 - 60000 £ per year.
Senior leadership role owning Customer Success & Account Management end-to-end.
AI-powered consumer & B2B research platform used by global brands.
Enterprise customers across CPG, Tech, Pharma & Financial Services.
High-impact role in a fast-growing, VC-backed startup.
Due to continued growth, we are supporting a venture-backed AI research platform transforming how global brands generate consumer and B2B insights. Their technology replaces slow, expensive traditional research with fast, scalable, AI-driven qualitative research used by some of the world’s most recognised organisations.
THE BENEFITS
- Opportunity to own and shape the entire Customer Success function.
- Work directly with founders and senior leadership.
- Influence product direction through direct customer insight.
- Competitive compensation with meaningful upside.
- Small, elite team with a high-performance, low-ego culture.
THE VP CUSTOMER SUCCESS ROLE
As VP Customer Success, you will own the full post-sale customer journey - from high-stakes pilots and onboarding through to adoption, renewals, retention and expansion across global enterprise accounts. You’ll build and lead a lean, high-calibre CS & Account Manager team, combining market research expertise, AI fluency, and commercial rigour.
You’ll be responsible for ensuring customers achieve fast, tangible value, turning flagship accounts into long-term partners and vocal advocates, while embedding scalable systems that allow quality to grow without unnecessary headcount.
KEY RESPONSIBILITIES
- Own customer outcomes from pilot to multi-market rollout.
- Design and manage onboarding, enablement, QBRs, renewals, and expansion.
- Hire, coach, and lead a small team of enterprise-level CSMs.
- Drive net revenue retention through renewals and upsell opportunities.
- Partner closely with Sales on renewals and expansion strategy.
- Act as the voice of the customer into Product and GTM teams.
- Build scalable CS processes, playbooks, and reporting frameworks.
- Develop customer advocacy through case studies, references, and events.
VP CUSTOMER SUCCESS ESSENTIAL EXPERIENCE
- 8-15 years’ experience in Customer Success/Client Success, Account Management, or similar leadership roles.
- Deep market research experience is mandatory.
- Strong understanding of insights teams within CPG, Tech, Pharma, or Financial Services.
- Proven ownership of enterprise renewals and expansion targets.
- Experience building or scaling a CS function in a high-growth environment.
- Comfortable positioning AI-driven products to non-technical stakeholders.
- Builder mindset with experience creating processes from first principles.
WHAT SUCCESS LOOKS LIKE
- High net revenue retention across enterprise accounts.
- Referenceable, flagship customers advocating publicly.
- Clear, repeatable onboarding and adoption playbooks.
- Strong usage and engagement metrics predicting renewals.
- A small, high-performing CS team trusted internally and externally.
TO BE CONSIDERED
Please either apply through this advert or email me directly. For further information, please call me.
By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.
KEY SKILLS Customer Success Leadership, Client Success, Market Research, Enterprise Accounts, AI Platforms, Customer Lifecycle Management, Renewals, Expansion, SaaS, B2B Research.
VP Client Success & Account Management in City of London employer: Searchability (UK) Ltd
Contact Detail:
Searchability (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Client Success & Account Management in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or account management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their AI-driven products and how they impact customer success. This will help you showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of VP Client Success. Highlight your achievements in driving renewals and building strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace VP Client Success & Account Management in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP Client Success & Account Management. Highlight your experience in customer success and account management, especially in high-growth environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive value for our clients. Be sure to mention any relevant experience with AI-driven products or market research.
Showcase Your Achievements: Quantify your successes! Whether it's net revenue retention or building a high-performing team, we love numbers that tell a story. Let us know how you've made an impact in previous roles, especially in enterprise settings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Searchability (UK) Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as net revenue retention and customer advocacy. Be ready to discuss how you've driven these metrics in your previous roles, especially in high-growth environments.
✨Showcase Your Leadership Style
As a VP, your leadership style is crucial. Prepare examples of how you've built and led high-performing teams in the past. Highlight your experience in coaching and developing talent, particularly in the context of customer success and account management.
✨Understand the Product Inside Out
Familiarise yourself with the AI-driven research platform the company offers. Be prepared to discuss how you would position this technology to non-technical stakeholders and how it can solve their pain points in market research.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in customer success, such as managing renewals or driving adoption, and prepare structured responses that demonstrate your strategic thinking and results-oriented approach.
