At a Glance
- Tasks: Create clear, user-focused content for government digital services, especially for sensitive topics.
- Company: Join a leading client in the UK public sector focused on digital transformation.
- Benefits: Hybrid work model, competitive pay, and the chance to make a real difference.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Contribute to meaningful projects that support vulnerable users and improve accessibility.
- Qualifications: Experience in trauma-informed content design and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
CONTENT DESIGNER (Trauma-Informed Content Design)
Initial contract until the end of the year (maybe March '27)
Hybrid – 2 days a fortnight in Newcastle
BPSS Clearance Required
ABOUT THE CLIENT
Our client delivers critical digital services within the UK public sector, focused on improving accessibility, usability, and support outcomes for millions of users. They are seeking an experienced Content Designer to join a collaborative, user-centred team working to GDS standards. This is an excellent opportunity to contribute to meaningful digital transformation projects, including services supporting users interacting with sensitive and trauma-related subject matter.
THE CONTENT DESIGNER ROLE
As a Content Designer, you will play a key role in creating clear, accessible, and user-focused content for government digital services. You will work closely with user researchers, designers, and developers to understand user needs and translate complex information into simple, effective content that aligns with GOV.UK standards. A key part of this role will involve designing content for services supporting users in potentially vulnerable or distressing situations. Experience creating trauma-informed content, handling sensitive subject matter, and designing empathetic user journeys will therefore be essential. You will also contribute to usability testing, content audits, and continuous improvement of digital services, ensuring content is accurate, inclusive, accessible, and easy to navigate.
ESSENTIAL SKILLS
- Proven experience as a Content Designer within a GDS / government environment
- Strong knowledge of the GOV.UK style guide and content design principles
- Experience designing content for trauma-related, sensitive, or vulnerable user journeys
- Experience working with user research and usability testing
- Ability to translate complex information into clear, concise content
- Experience conducting content audits and gap analysis
- Strong stakeholder engagement and influencing skills
- Experience working with CMS or government publishing tools
- Excellent written and verbal communication skills (English and Welsh desirable)
- Understanding of accessibility standards (WCAG 2.2 AA)
- Ability to work collaboratively in Agile teams
TO BE CONSIDERED
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Trauma-Informed Content Designer (GDS) - Hybrid Contract employer: Searchability NS&D
Our client is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With a focus on meaningful digital transformation projects within the public sector, employees have the unique opportunity to contribute to services that make a real difference in people's lives, all while enjoying the flexibility of a hybrid working model in the vibrant city of Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Trauma-Informed Content Designer (GDS) - Hybrid Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to trauma-informed content design. We recommend role-playing with a friend to build confidence and get feedback on your responses.
✨Tip Number 3
Showcase your portfolio! Make sure it highlights your experience with trauma-informed content and user-centred design. A well-organised portfolio can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals who are passionate about making a difference in digital services.
We think you need these skills to ace Trauma-Informed Content Designer (GDS) - Hybrid Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with trauma-informed content design. We want to see how your skills align with the specific needs of the role, so don’t hold back on showcasing relevant projects!
Showcase Your Empathy:Since this role involves working with sensitive subject matter, it’s crucial to demonstrate your understanding of trauma-informed practices. Share examples of how you've designed content that is not only clear but also compassionate and supportive for vulnerable users.
Know Your GDS Standards:Familiarise yourself with the GOV.UK style guide and content design principles. We’re looking for someone who can create user-focused content that meets these standards, so mentioning your experience with them will definitely give you an edge!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure they get to the right people. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Searchability NS&D
✨Know Your Trauma-Informed Content
Make sure you brush up on trauma-informed content design principles. Understand how to create empathetic user journeys and be ready to discuss your experience with sensitive subject matter. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Familiarise Yourself with GDS Standards
Since the role is within a GDS environment, it’s crucial to know the GOV.UK style guide inside out. Prepare examples of how you've adhered to these standards in your previous work. This will demonstrate your ability to align with their expectations right from the start.
✨Engage with User Research
Be prepared to talk about your experience with user research and usability testing. Think of specific instances where you’ve translated complex information into clear content based on user feedback. This shows you value user-centred design and can adapt your content accordingly.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams, so highlight your collaborative experiences. Share examples of how you’ve engaged stakeholders or worked in Agile teams to achieve successful outcomes. This will illustrate your ability to thrive in a team-oriented environment.
