At a Glance
- Tasks: Provide technical support and maintain high customer satisfaction in a dynamic team.
- Company: Leading engineering and technology company with a strong reputation in defence.
- Benefits: Competitive salary, bonus, on-call allowance, and hybrid working options.
- Other info: Opportunity for career growth in a collaborative and innovative environment.
- Why this job: Join a diverse team and work on impactful projects in secure environments.
- Qualifications: Active SC or MoD DV Clearance and experience in IT infrastructure and customer engagement.
The predicted salary is between 40000 - 50000 € per year.
New Permanent Opportunity available with a leading Defence Organisation for a Security Cleared Field Service Engineer in Woking. Woking location – hybrid working when possible. Must hold active SC or MoD DV Clearance. Competitive Salary DOE plus bonus and on-call allowance. On call rota – 1 week on / 3 weeks off.
Experience in Windows/Linux, Networking, Infrastructure Support, Customer Engagement.
Who Are We? Our client is a leading engineering and technology company with a long-established reputation for delivering research and development, products, managed services and consultancy to clients worldwide. They operate across a diverse range of sectors, including defence, national security, public services and commercial industries, with collaboration and diversity forming a central part of its strategy.
What will the Field Service Engineer be Doing? Working in a team of four, you’ll provide technical support, work closely with customers, suppliers and internal teams to deliver reliable service and maintain high customer satisfaction. The role requires strong IT infrastructure knowledge and familiarity with working with Defence customers and in secure environments.
- Deliver on-site maintenance, repairs, updates, testing support and customer training
- Provide remote 1st/2nd line technical support
- Participate in a 24/7 on-call rota with emergency site attendance
- Install, configure and maintain servers, networks, firewalls and virtualised systems
- Perform fault diagnosis, root cause analysis and component-level repairs
- Produce technical reports, RMAs and certification documentation
The Field Service Engineer Should Have:
- Active SC or MoD DV Clearance (UK Eyes Only)
- Willingness to work on site in Woking or London when required – hybrid when possible
- Full driving license
- Required experience in the following: MoD background/experience supporting classified military systems and infrastructure
- Strong knowledge of secure networks, systems and cryptographic equipment (LAN/WAN/VLAN, firewalls, Windows/Linux, virtualisation)
- Supporting live military environments, exercises, demonstrations and in-service equipment
- Understanding of hardware lifecycle management, upgrades and capacity planning
- Experience supporting high-value, low-volume systems in regulated environments
- Awareness of ITIL service management principles
To be Considered: Please either apply by clicking online or emailing me directly to henry.clay-davies@searchability.com. For further information please call me on 0161 416 6800 / 07719065951 - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond.
Field Services Engineer in Surrey employer: Searchability NS&D
Join a leading Defence Organisation in Woking as a Field Services Engineer, where you will be part of a collaborative and diverse team dedicated to delivering exceptional technical support in secure environments. Enjoy competitive salaries, a hybrid working model, and generous benefits including bonuses and an on-call allowance, all while contributing to meaningful projects that enhance national security. With a strong focus on employee growth and development, this role offers the opportunity to work with cutting-edge technology and advance your career in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence sector and let them know you're on the hunt for a Field Services Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve Windows/Linux systems or networking. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to explain how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Field Services Engineer in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with Windows/Linux, networking, and customer engagement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in defence and secure environments makes you a perfect fit. We love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise. Mention specific projects or experiences where you’ve installed, configured, or maintained systems. We’re keen to see your hands-on experience in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Let’s get your journey started!
How to prepare for a job interview at Searchability NS&D
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows/Linux systems, networking, and infrastructure support. Be ready to discuss specific experiences where you've successfully resolved technical issues or improved systems, as this will show your expertise and confidence.
✨Understand the Defence Sector
Familiarise yourself with the unique challenges and requirements of working in the defence sector. Research the company’s projects and their impact on national security, so you can demonstrate your understanding of the environment you'll be working in.
✨Showcase Customer Engagement Skills
Since the role involves a lot of customer interaction, prepare examples of how you've effectively communicated with clients in the past. Highlight any instances where you’ve turned a challenging situation into a positive outcome for the customer.
✨Prepare for On-Call Scenarios
Be ready to discuss your availability and willingness to participate in the on-call rota. Think about how you would handle emergency situations and be prepared to share any relevant experiences that showcase your problem-solving skills under pressure.
