At a Glance
- Tasks: Provide technical support and maintain high customer satisfaction in a dynamic team.
- Company: Leading engineering and technology company with a strong reputation in defence.
- Benefits: Competitive salary, bonus, on-call allowance, and hybrid working options.
- Other info: Exciting opportunity for career growth in a collaborative environment.
- Why this job: Join a diverse team and work on impactful projects in secure environments.
- Qualifications: Active SC or MoD DV Clearance and experience in IT infrastructure.
The predicted salary is between 40000 - 50000 € per year.
New Permanent Opportunity available with a leading Defence Organisation for a Security Cleared Field Service Engineer in Woking. Woking location – hybrid working when possible. Must hold active SC or MoD DV Clearance. Competitive Salary DOE plus bonus and on-call allowance. On call rota – 1 week on / 3 weeks off.
Experience in Windows/Linux, Networking, Infrastructure Support, Customer Engagement.
Who Are We? Our client is a leading engineering and technology company with a long-established reputation for delivering research and development, products, managed services and consultancy to clients worldwide. They operate across a diverse range of sectors, including defence, national security, public services and commercial industries, with collaboration and diversity forming a central part of its strategy.
What will the Field Service Engineer be Doing? Working in a team of four, you’ll provide technical support, work closely with customers, suppliers and internal teams to deliver reliable service and maintain high customer satisfaction. The role requires strong IT infrastructure knowledge and familiarity with working with Defence customers and in secure environments.
Responsibilities include:
- Deliver on-site maintenance, repairs, updates, testing support and customer training
- Provide remote 1st/2nd line technical support
- Participate in a 24/7 on-call rota with emergency site attendance
- Install, configure and maintain servers, networks, firewalls and virtualised systems
- Perform fault diagnosis, root cause analysis and component-level repairs
- Produce technical reports, RMAs and certification documentation
The Field Service Engineer Should Have:
- Active SC or MoD DV Clearance (UK Eyes Only)
- Willingness to work on site in Woking or London when required – hybrid when possible
- Full driving license
- Required experience in the following:
- MoD background/experience supporting classified military systems and infrastructure
- Strong knowledge of secure networks, systems and cryptographic equipment (LAN/WAN/VLAN, firewalls, Windows/Linux, virtualisation)
- Supporting live military environments, exercises, demonstrations and in-service equipment
- Understanding of hardware lifecycle management, upgrades and capacity planning
- Experience supporting high-value, low-volume systems in regulated environments
- Awareness of ITIL service management principles
To be Considered: Please either apply by clicking online or emailing directly. For further information please call. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only.
Locations
Field Services Engineer in Surrey, Woking employer: Searchability NS&D
Join a leading Defence Organisation in Woking as a Field Service Engineer, where you will be part of a collaborative team dedicated to delivering exceptional technical support in secure environments. Enjoy a competitive salary, hybrid working options, and a generous on-call rota that allows for a balanced work-life dynamic. With a strong focus on employee growth and development, this company offers unique opportunities to work on cutting-edge technology while supporting vital national security initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Surrey, Woking
✨Tip Number 1
Network like a pro! Get out there and connect with people in the defence sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Windows/Linux and networking. Share specific examples of how you've tackled challenges in previous roles to demonstrate your expertise.
✨Tip Number 3
Be ready for the unexpected! In the field services game, things can change quickly. Prepare for interviews by thinking through scenarios where you had to adapt or solve problems on the fly. This will show employers that you can handle the pressure.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream job. Plus, it’s super easy – just click and go!
We think you need these skills to ace Field Services Engineer in Surrey, Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with Windows/Linux, networking, and customer engagement. We want to see how your skills match what we're looking for!
Show Off Your Clearance:Since this role requires active SC or MoD DV Clearance, make sure to mention it prominently in your application. We need to know you’re ready to work in secure environments right from the get-go!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so outline your relevant experience and why you’re excited about joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Searchability NS&D
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows/Linux systems, networking, and infrastructure support. Be ready to discuss specific experiences where you've successfully resolved technical issues or improved systems, as this will show your expertise and confidence.
✨Understand the Defence Environment
Familiarise yourself with the unique challenges and requirements of working in a defence context. Highlight any previous experience you have with MoD systems or secure environments, as this will demonstrate your suitability for the role and your understanding of the sector.
✨Customer Engagement is Key
Since the role involves a lot of customer interaction, prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve had to explain complex technical issues in simple terms or provided training to users.
✨Be Ready for On-Call Scenarios
Since you'll be part of an on-call rota, think about how you handle pressure and emergency situations. Prepare to discuss your approach to fault diagnosis and root cause analysis, and share any relevant experiences that showcase your problem-solving skills under stress.
