At a Glance
- Tasks: Lead and motivate a new IT Secure Operations team while improving service delivery processes.
- Company: Join a not-for-profit innovation partner for the UK's defence sector.
- Benefits: Enjoy a competitive salary, generous pension contribution, and private medical insurance.
- Other info: Hybrid working model with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact in cutting-edge technology and support UK innovators.
- Qualifications: Experience with ITIL, Microsoft environments, and strong leadership skills required.
The predicted salary is between 54000 - 67000 € per year.
Role Summary:
Job Type: Permanent
Pay: £54,102 to £67,056 per annum
Benefits Summary: 12.5% employer pension contribution and private medical insurance
Location: Bristol (hybrid working 3-4 days on site)
Security Clearance: SC or DV clearance
About the client: The client serves as the UK’s primary innovation partner for the defence sector, bridging the gap between academic research and industrial application. As a medium-sized not-for-profit organisation, they support the entire product lifecycle—from initial concept to end-of-life—for cutting-edge technologies. Operating as part of a high-value manufacturing network, they provide world-class expertise and advanced facilities to help UK innovators thrive in sectors including Energy, Space, Marine, and Technology.
Key Responsibilities:
- Build, recruit, lead, and motivate a brand-new IT Secure Operations delivery team.
- Design, implement, and continuously improve service support and delivery processes aligned with ITIL best practices.
- Take full ownership of Incident, Request, Change, and Escalation processes, including chairing the Change Advisory Board (CAB).
- Manage the IT Secure Operations run budget and define requirements for tools and platforms.
- Drive Problem Management through trend analysis and prevention to maintain high service standards.
- Design and create detailed KPI reporting to support and advise the Senior Leadership Team.
- Support the technical development and delivery of internal secure working environments and handle service transitions.
Key Skills:
- ITIL v4
- Microsoft Environments
- ISO 27001
- Cyber Essentials Plus
- Telephony Systems
- Software Licensing Models
- Vendor Management
- Incident Management
- Change Management
- Problem Management
- Service Transition
- Secure Operations
- Budget Management
- KPI Reporting
- Stakeholder Management
- NSD
How to apply: Please either apply through this advert or emailing me directly via jon.mills@searchability.com. For further information please call me: +44 7441 342136. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Service Delivery Manager employer: Searchability NS&D
As a medium-sized not-for-profit organisation based in Bristol, we pride ourselves on being an excellent employer that champions innovation in the defence sector. Our hybrid working model allows for a balanced work-life dynamic, while our commitment to employee growth is reflected in our comprehensive benefits package, including a generous pension contribution and private medical insurance. Join us to be part of a collaborative culture that values your contributions and supports your professional development in cutting-edge technology fields.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with ITIL best practices and any relevant skills like Incident Management or Budget Management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or achievements that relate to the key responsibilities listed in the job description. Let us know what makes you tick!
Showcase Your Leadership Skills:As a Service Delivery Manager, you'll be leading a new team. Make sure to highlight your leadership experience in your application. Share examples of how you've motivated teams or improved processes in previous roles. We love seeing strong leaders!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Searchability NS&D
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on the key principles and be ready to discuss how you've applied them in previous roles. Think about specific examples where you improved service delivery or managed incidents effectively.
✨Showcase Your Leadership Skills
This role involves building and leading a new team, so it's crucial to highlight your leadership experience. Prepare anecdotes that showcase your ability to motivate and manage teams, especially in high-pressure situations. Be ready to discuss your approach to recruitment and team dynamics.
✨Be Budget Savvy
Managing the IT Secure Operations run budget is a key responsibility. Familiarise yourself with budgeting processes and be prepared to discuss how you've successfully managed budgets in the past. Bring examples of how you’ve optimised costs while maintaining service quality.
✨Prepare for Technical Questions
Given the technical nature of this role, expect questions related to secure operations, incident management, and KPI reporting. Brush up on relevant tools and platforms, and be ready to explain how you would handle service transitions or improve existing processes. Showing your technical prowess will set you apart!
