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- Tasks: Lead and grow a new client account in a secure environment.
- Company: Join a dynamic team focused on national security and innovation.
- Benefits: High autonomy, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with strong potential for career advancement.
- Why this job: Make a real impact by building a business unit from the ground up.
- Qualifications: Senior experience in account leadership and enhanced DV clearance required.
The predicted salary is between 80000 - 120000 £ per year.
Role: Account Director
Location: Gloucestershire (Hybrid)
Clearance: Must hold Enhanced DV Clearance
About the Role
Senior leadership role responsible for taking ownership of a newly created client account within a Secure environment. This is a build-from-the-ground-up position with responsibility for account leadership, delivery oversight, team development, and commercial growth. The role reports at executive level and offers a high degree of autonomy from day one.
Key Responsibilities
- Lead and grow a new client account into a fully established business unit
- Act as primary senior point of contact for client and stakeholder engagement
- Grow existing contracts and identify expansion opportunities
- Support new business activity, including bid development and pipeline growth
- Work with delivery partners, suppliers, and recruitment channels to support capability needs
- Help define operating model, structure, and ways of working
- Ensure consistent delivery across all account activity
Essential
- Senior experience in account leadership, programme/delivery leadership, or business unit ownership
- Experience in highly regulated environments, with customer knowledge
- Proven ability to grow accounts, teams, or service delivery capability
- Strong commercial awareness and stakeholder management skills
- You currently hold Enhanced DV Clearance
Desirable
- Experience building or scaling a business unit or capability from an early stage
- Strong leadership and team development capability
- Comfortable working in fast-paced, evolving environments
- Pragmatic, organised, and delivery focused
- Confident engaging and influencing senior stakeholders
Director, Customer Account Manager employer: Searchability NS&D
Contact Detail:
Searchability NS&D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and experience in regulated environments, as these are key for the Account Director role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account leadership and business unit growth. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Clearance: Since Enhanced DV Clearance is a must-have, be upfront about your clearance status. We need to know you’re ready to hit the ground running in a secure environment, so make it clear in your application.
Highlight Stakeholder Management Skills: This role involves engaging with senior stakeholders, so share examples of how you've successfully managed relationships in the past. We love to see how you’ve influenced decisions and driven growth through collaboration.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Searchability NS&D
✨Know Your Stuff
Make sure you thoroughly understand the role of Account Director in a national security context. Familiarise yourself with the key responsibilities and how they align with your experience. Be ready to discuss specific examples of how you've successfully led accounts or teams in regulated environments.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities, so prepare to share stories that highlight your experience in team development and account growth. Think about times when you’ve influenced stakeholders or navigated complex situations, and be ready to articulate your approach.
✨Demonstrate Commercial Awareness
Since commercial growth is a big part of this position, brush up on your understanding of the business landscape in national security. Be prepared to discuss how you’ve identified expansion opportunities in previous roles and how you plan to do the same here.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company’s vision for the new client account. This shows your genuine interest and helps you gauge if the role aligns with your career goals. Think about asking how success will be measured in this position.