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- Tasks: Provide 2nd line technical support and troubleshoot issues in a secure environment.
- Company: Join an established IT consultancy known for its commitment to security and excellence.
- Benefits: Enjoy a competitive daily rate and the opportunity to work on-site in Birmingham.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to important projects.
- Qualifications: Must have active DV clearance and experience in 2nd line support with strong technical skills.
- Other info: Full-time role with a rolling 6-month contract; ideal for those seeking stability and growth.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
NEW CONTRACT OPPORTUNITY WITH AN ESTABLISHED IT CONSULTANCY FOR A 2ND LINE SUPPORT ENGINEER WITH DV SECURITY CLEARANCE
- Job Title: DV Cleared 2nd Line Support Engineer
- Location: Birmingham (On-site)
- Contract Type: Contract (Inside IR35)
- Duration: 6 month rolling contract
- Clearance Required: Active DV (Developed Vetting)
- Working Pattern: Full-Time, On-Site
- To apply, email:
- Daily rate up to £200
Overview:We are seeking a highly skilled 2nd Line Support Engineer with active DV clearance to join our client's team in Birmingham. This is a full-time, on-site role supporting a secure environment and requires a candidate with a strong technical background and the ability to work under pressure.
Key Responsibilities:
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Provide 2nd line technical support across a secure infrastructure
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Troubleshoot and resolve hardware, software, and network issues
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Escalate complex problems to 3rd line or specialist teams where necessary
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Maintain documentation and update support tickets
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Support patching, upgrades, and deployments as needed
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Ensure compliance with security protocols and standards
Essential Skills & Experience:
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Active DV clearance (Developed Vetting – essential)
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Proven experience in a 2nd line support role
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Strong knowledge of Windows operating systems, Active Directory, and basic networking
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Familiarity with ITIL processes and service management tools
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Excellent communication and problem-solving skills
Desirable:
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Experience working in a secure, government or defence-related environment
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Certifications such as CompTIA, ITIL, or Microsoft (MCP/MCSA)
TO BE CONSIDERED….
Please either apply by clicking online or emailing me directly to For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you.
Contract 2nd Line Support Engineer - DV Cleared employer: Searchability NS&D
Contact Detail:
Searchability NS&D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract 2nd Line Support Engineer - DV Cleared
✨Tip Number 1
Make sure you highlight your active DV clearance prominently in any discussions or networking opportunities. This is a crucial requirement for the role, and showcasing it early can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Active Directory. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical competence.
✨Tip Number 3
Network with professionals in the IT consultancy field, especially those who have experience in secure environments. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting techniques and ITIL processes. Being well-prepared for practical scenarios can significantly boost your confidence and performance during the interview process.
We think you need these skills to ace Contract 2nd Line Support Engineer - DV Cleared
Some tips for your application 🫡
Highlight Your Clearance: Make sure to prominently mention your active DV clearance in your application. This is a crucial requirement for the role, so it should be one of the first things the employer sees.
Tailor Your CV: Customise your CV to reflect your experience in 2nd line support roles. Emphasise your technical skills, particularly with Windows operating systems, Active Directory, and networking, as these are essential for the position.
Showcase Relevant Experience: In your cover letter or application, provide specific examples of how you've successfully resolved technical issues in previous roles. Highlight any experience in secure environments or familiarity with ITIL processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a technical support role.
How to prepare for a job interview at Searchability NS&D
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Active Directory, and networking. Bring examples of how you've successfully resolved technical issues in previous roles, as this will demonstrate your capability as a 2nd Line Support Engineer.
✨Understand Security Protocols
Since this role requires active DV clearance, make sure you are familiar with the security protocols and standards relevant to the position. Be ready to explain how you have adhered to these in past roles or how you would approach compliance in this new environment.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining complex technical issues in simple terms, as you may need to communicate with non-technical staff. This will show that you can bridge the gap between technical and non-technical teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of specific instances where you had to troubleshoot and resolve issues quickly, and be ready to walk the interviewer through your thought process.