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- Tasks: Provide technical support for VoIP and telecom services, diagnosing and resolving issues.
- Company: Established UK tech services provider known for customer-first approach.
- Benefits: Salary between £26,500-£30,000, supportive team, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the telecoms industry.
- Qualifications: Experience with VoIP systems, strong networking knowledge, and excellent problem-solving skills.
- Other info: Fast-paced environment with opportunities to improve customer systems and service delivery.
The predicted salary is between 26500 - 30000 £ per year.
Excellent opportunity to join a growing IT and telecoms organisation supporting a varied customer base.
Sheffield-based, full-time permanent role providing technical support across VoIP and network services.
Hands-on position focused on VoIP platforms, network troubleshooting, system monitoring, and customer support.
Salary range £26,500-£30,000 (DOE) within a supportive, technically focused team.
As a VoIP Support Technician, you'll provide technical support for VoIP and telecoms services, acting as a key point of contact for customer issues. You'll diagnose and resolve VoIP and network-related problems, monitor system performance, carry out regular checks and updates, and ensure services remain reliable and efficient. You'll work closely with the wider technical team, maintain accurate case documentation, and proactively identify opportunities to improve customer systems and service delivery.
What will you need?
- Proven experience supporting VoIP systems and telecoms services
- Strong understanding of networking fundamentals and troubleshooting
- Experience using network diagnostic and analytics tools
- Excellent problem-solving skills with strong attention to detail
- Clear, confident communication skills with non-technical users
- Ability to manage multiple support issues independently
- Commitment to delivering a high standard of customer service
What would be desirable?
- Experience in an IT support or MSP environment
- Supporting remote users and office networks
- Exposure to IT and network monitoring tools
- Ability to deliver basic user training on systems and features
- Proactive approach to identifying and resolving potential issues
To Apply: Please apply directly through this advert or email your CV to [contact email]. For further information, please call 0203 763 3888 or 07441 348 206.
By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS: VoIP Support, Telecoms, SIP, Networking, Troubleshooting, Network Diagnostics, IT Support, MSP, Customer Support, Remote Support
Locations
VoIP Engineer in Sheffield, Yorkshire employer: Searchability Ltd
Contact Detail:
Searchability Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VoIP Engineer in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research their VoIP services and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about diagnosing and resolving issues, brush up on your network diagnostics and VoIP knowledge. You might even want to run through some common scenarios with a mate.
✨Tip Number 3
Don’t underestimate the power of communication! Be ready to explain technical concepts in simple terms. Practising how to communicate effectively with non-technical users can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace VoIP Engineer in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP systems and telecoms services. We want to see how your skills match the job description, so don’t be shy about showcasing your networking knowledge and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about VoIP support and how you can contribute to our customer-first approach. Keep it clear and confident, just like you would when communicating with non-technical users.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Searchability Ltd
✨Know Your VoIP Stuff
Make sure you brush up on your VoIP systems and telecoms services knowledge. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the basics but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved network-related problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and attention to detail.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear and confident communication. This will highlight your ability to connect with customers and provide excellent support.
✨Be Proactive
Think about ways you've identified and resolved potential issues before they became problems. Share these experiences during your interview to showcase your proactive approach. Employers love candidates who can foresee challenges and take initiative to improve service delivery.
