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- Tasks: Provide 1st and 2nd line IT support to schools in Coventry.
- Company: Join a leading IT provider for educational trusts across the Midlands.
- Benefits: Enjoy 30 days holiday, petrol expenses, company events, and a pension.
- Why this job: Be part of a growing team that makes a real impact in education.
- Qualifications: Minimum 1 year of professional 2nd line support experience required.
- Other info: A car and driving license are essential; fuel expenses covered.
The predicted salary is between 25000 - 30000 £ per year.
ICT Technician Salary between £25,000 – £30,000 plus benefits! Based in Coventry Minimum 1 year of professional 2nd line support experience required About the client: My client is a leading IT provider to educational trusts across the Midlands. They are now seeking an ICT Technician to join their growing team in Coventry. The role provides on-site support to our client’s schools and you will be responsible for the day-to-day 1st and 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. The Benefits: 30 days holiday including bank holidays Petrol expenses Company events Pension The ICT Technician Role: Provide 1st and 2nd line support Provide an approachable, friendly service to clients Resolve, advise and assist any IT issues that arise Occasionally visit other client sites and assist with migrations at client sites Perform regular maintenance and checks Remotely resolve issues using the helpdesk Provide telephone support ICT Technician – Essential Skills: Windows Server, Azure, MacOS, Office 365, Active Directory, Printers A minimum 1 year professional 2nd line support experience
ICT Technician employer: Searchability Ltd
Contact Detail:
Searchability Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Make sure to highlight your experience with 1st and 2nd line support in your conversations. Be ready to share specific examples of how you've resolved IT issues in the past, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the technologies mentioned in the job description, such as Windows Server, Azure, and Office 365. Being able to discuss these tools confidently will show that you're prepared for the role.
✨Tip Number 3
Since the role involves providing support to schools, emphasize your ability to communicate effectively and maintain a friendly demeanor. This is crucial for building rapport with clients and ensuring a positive service experience.
✨Tip Number 4
Don't forget to mention your driving license and willingness to travel to different client sites. This is a key requirement for the position, and showing your flexibility can set you apart from other candidates.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st and 2nd line support. Include specific examples of how you've resolved IT issues and provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to work with educational trusts. Mention your experience with Windows Server, Azure, and other essential skills listed in the job description.
Highlight Relevant Experience: In your application, emphasize your professional experience in providing IT support. Be specific about the types of issues you've handled and how you approached problem-solving.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as an ICT Technician. Mention why you are interested in supporting schools and how you can contribute to their IT needs.
How to prepare for a job interview at Searchability Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Azure, MacOS, Office 365, and Active Directory. Highlight specific instances where you've successfully resolved IT issues in a 2nd line support role.
✨Demonstrate Your Customer Service Approach
Since the role involves providing friendly service to clients, think of examples where you went above and beyond to assist users. Share how you handle difficult situations and ensure client satisfaction.
✨Discuss Your Experience with Maintenance and Checks
Talk about your familiarity with performing regular maintenance and checks on IT systems. Be ready to explain your process for ensuring everything runs smoothly and how you prioritize tasks.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT issues or scenarios. Practice articulating your thought process and problem-solving skills, especially in situations involving remote support or migrations.
