Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
CONVERSATIONAL DESIGNER - VOICE / AI / CUSTOMER EXPERIENCE / CONVERSATION DESIGN
Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid
THE DETAILS
- £525 - £575 per day
- Inside IR35
- 6-month contract
- Edinburgh
- Hybrid - 2 days per week on-site
- Major enterprise customer service transformation programme
We're looking for an experienced Conversational Designer to join a major enterprise customer service transformation programme, with a particular focus on designing effective voice-based customer interactions.
This is a 6-month contract offering up to £575 per day Inside IR35 and requiring 2 days per week on-site in Edinburgh.
You'll be working within a large-scale organisation, helping shape how customer conversations are designed from the outset across both AI and human interactions.
The role will focus on the complete conversational journey - from an initial interaction with an agent or AI solution, through to a live colleague and, where required, escalation.
WHAT YOU'LL BE DOING
- Designing effective end-to-end customer conversations across voice-based service journeys
- Shaping how conversations should flow from initial customer contact through to resolution or escalation
- Designing prompts and guidance for both customer service colleagues and AI
- Defining the appropriate language, tone and conversational approach at different stages of the customer journey
- Designing interactions that transition effectively between AI, agents and live colleagues
- Creating natural and effective spoken customer experiences
- Balancing customer experience requirements with wider business needs
- xgikmsk Thinking strategically about the overall conversation rather than focusing solely on individual pieces of wording
- Working with stakeholders to understand customer servicing requirements and translate these into effective conversational experiences
WHAT WE NEED FROM YOU
- Strong experience in Conversational Design, ideally within a large-scale organisation
- Experience designing customer service or customer servicing conversations
- Strong understanding of end-to-en Please click on the apply button to read the full job description
CONVERSATIONAL DESIGNER - VOICE / AI CONVERSATION DESIGN in Edinburgh employer: Searchability Ltd
As a Golang Developer at our innovative geolocation and workforce safety platform in Kings Hill, you'll be part of a dynamic team that values collaboration and creativity. We offer a hybrid work model, competitive salary, and opportunities for professional growth, all while contributing to meaningful projects that enhance safety across various sectors. Join us to make a real impact in a supportive environment where your skills will directly influence the future of our technology.
