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- Tasks: Manage and analyse customer data to enhance engagement strategies and improve customer experience.
- Company: Join a growing, customer-focused organisation in the Northwest with a collaborative culture.
- Benefits: Enjoy hybrid working, private medical cover, bonuses, and a competitive holiday allowance.
- Other info: Dynamic role with excellent progression opportunities in a supportive team environment.
- Why this job: Shape future marketing strategies while working with large datasets and cutting-edge BI tools.
- Qualifications: Experience with SQL, BI tools, and strong stakeholder engagement skills required.
The predicted salary is between 55000 - 55000 £ per year.
Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest.
Salary up to £55,000 plus bonus and a strong benefits package.
Key position sitting between data, CRM and marketing with regular stakeholder interaction.
We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement strategies, and enhance overall customer experience. They offer a collaborative, people-focused environment and are looking for someone to take ownership of customer data processes, insight delivery, and reporting, playing an important role in shaping future customer and marketing strategy.
THE BENEFITS
- Hybrid working (3 days per week in the office)
- Private medical cover
- Bonus / performance-related incentives
- Competitive holiday allowance
- Employee perks and discount schemes
- Wellbeing initiatives and support services
- Pension and life cover
- Supportive team culture with progression opportunities
- And much more
THE CUSTOMER DATA AND INSIGHTS MANAGER ROLE:
This is a hands-on role focused on improving and managing the quality, structure, and accessibility of customer data across internal platforms. You'll work with large and complex datasets, ensuring data is accurate, consistent, and fit for use in reporting and customer engagement activity. The role involves analysing customer data to uncover trends, patterns, and opportunities, while supporting internal teams with insight-led recommendations and reporting. You'll also contribute to segmentation strategies, develop dashboards (e.g. Power BI, Tableau), and support better decision-making across customer acquisition, retention, and engagement. Working closely with technical teams, you'll help improve how data is integrated across systems, ensuring efficient data flow and strong governance practices. This role requires strong stakeholder engagement, with the ability to influence data best practice and clearly communicate insights to non-technical audiences.
CUSTOMER DATA AND INSIGHTS MANAGER ESSENTIAL SKILLS
- Experience working with SQL and querying customer datasets
- Practical experience using BI tools (e.g. Power BI, Tableau)
- Understanding of CRM platforms and customer data environments
- Experience handling large volumes of data with a focus on accuracy
- Strong attention to detail and data quality standards
- Ability to interpret data and provide meaningful insights
- Confident communicator with stakeholder engagement experience
- Knowledge of data governance and privacy regulations
To be considered, please either apply through this advert or email me directly.
Customer Data And Insights Manager employer: Searchability Ltd
Contact Detail:
Searchability Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Data And Insights Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your data storytelling skills. Be ready to explain how your insights can drive decisions and improve customer engagement. Use real examples from your past work to back it up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our talent pool!
We think you need these skills to ace Customer Data And Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Data and Insights Manager role. Highlight your experience with SQL, BI tools, and any relevant data governance knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer data and how you can contribute to our team. Be sure to mention your stakeholder engagement experience and how you can communicate insights effectively.
Showcase Your Data Skills: In your application, don’t forget to showcase your practical experience with data analysis and BI tools like Power BI or Tableau. We love seeing examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Searchability Ltd
✨Know Your Data Inside Out
Make sure you brush up on your SQL skills and get familiar with the types of customer datasets you'll be working with. Be ready to discuss how you've handled large volumes of data in the past and how you ensure accuracy and quality.
✨Showcase Your BI Tool Expertise
If you've got experience with Power BI or Tableau, highlight it! Prepare to talk about specific dashboards you've created and how they helped drive insights or decisions. This will show that you're not just familiar with the tools, but that you can use them effectively.
✨Engage Stakeholders Like a Pro
Since this role involves a lot of stakeholder interaction, think of examples where you've successfully communicated complex data insights to non-technical audiences. Practice explaining your thought process clearly and concisely, as this will demonstrate your ability to influence and engage.
✨Understand the Bigger Picture
Research the company’s current customer engagement strategies and think about how your role as a Customer Data and Insights Manager can enhance these efforts. Being able to connect your skills to their goals will show that you're genuinely interested in contributing to their success.