At a Glance
- Tasks: Manage client relationships and drive digital marketing campaigns for eCommerce brands.
- Company: Join a well-established digital marketing agency with a diverse portfolio.
- Benefits: Enjoy hybrid working, enhanced holiday, mental health support, and financial coaching.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Be a trusted advisor and make a real impact in the digital marketing space.
- Qualifications: Minimum 2 years in Client Services or Account Management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
£30,000-£40,000 Commission Hybrid Working - 2 days onsite Based in Chester
Minimum 2 years' experience within Client Services or Account Management
KEY HIGHLIGHTS
- Hybrid working model with a minimum of two days per week in the Chester office
- Opportunity to work with ambitious eCommerce brands and major retailers
- Excellent benefits package including enhanced holiday allowance, mental health support and financial coaching
ABOUT THE CLIENT
Due to continued growth, we're seeking an experienced Account Manager to join a well-established digital marketing agency working with a diverse portfolio of eCommerce brands and retailers. This is an exciting opportunity to become a trusted advisor to clients, helping them achieve their digital marketing objectives while identifying opportunities to expand their marketing activity across multiple channels.
THE BENEFITS
- Hybrid working - minimum two days per week in the Chester office
- 25 days holiday plus bank holidays, increasing to 30 days with tenure
- Up to 5% commission for client retention and account growth
- Enhanced maternity and paternity packages
- Cycle to work scheme
- Mental health support including access to counselling and psychotherapy providers
- Financial coaching support through specialist third-party platforms
- Company pension scheme
- Flexitime
- Casual dress
- Regular company events
- Health and wellbeing programme
THE ACCOUNT MANAGER ROLE
As an Account Manager, you'll play a key role in maintaining and growing client relationships while ensuring campaigns remain aligned with strategic objectives. Working closely with the Head of Client Services and wider digital marketing teams, you'll act as the bridge between clients and delivery specialists, ensuring campaigns are delivered successfully and opportunities for growth are identified.
You will:
- Build and maintain strong, trusted client relationships
- Lead client calls, meetings and reporting sessions
- Analyse campaign performance and provide strategic recommendations
- Identify risks and proactively implement solutions
- Drive account growth through upselling and cross-selling services
- Collaborate with internal teams, partner agencies and stakeholders
- Stay up to date with SEO, Digital PR and wider digital marketing trends
- Represent campaign delivery teams during client meetings
ACCOUNT MANAGER ESSENTIAL SKILLS
- Minimum 2 years' experience within Client Services or Account Management
- Strong client relationship management skills
- Understanding of SEO and Digital PR principles
- Broad digital marketing knowledge across multiple channels
- Excellent communication and stakeholder management skills
- Experience coordinating campaigns and managing multiple priorities
- Strong analytical and reporting capabilities
- Highly organised and proactive approach
DESIRABLE EXPERIENCE
- Experience working with eCommerce brands
- Knowledge of PPC and Paid Social channels
- Experience within Home Durable Goods, Furniture or Travel sectors
- Agency-side experience
TO BE CONSIDERED
Please either apply through this advert or email me directly via . For further information please call me on 01244 739 369 / 07719 051 883. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
- Account Management
- Client Services
- SEO
- Digital PR
- Digital Marketing
- PPC
- Paid Social
- Stakeholder Management
- Campaign Management
- eCommerce
- Client Retention
- Business Development
- Reporting
- Strategy
Digital Account Manager in Chester employer: Searchability Ltd
Join a dynamic digital marketing agency in Chester, where you'll thrive in a hybrid working environment that promotes work-life balance and personal growth. With an excellent benefits package, including enhanced holiday allowance and mental health support, you'll have the opportunity to work with ambitious eCommerce brands while developing your skills in a supportive and collaborative culture. This role not only offers competitive commission for account growth but also fosters a sense of community through regular company events and a focus on employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their digital marketing strategies and think about how you can contribute. We want you to show them you’re not just another candidate, but someone who’s genuinely interested in helping them grow.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in client services and account management. We suggest rehearsing answers to common interview questions so you can confidently showcase your skills and how they align with the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the Digital Account Manager role.
We think you need these skills to ace Digital Account Manager in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Account Manager role. Highlight your experience in client services and account management, and don’t forget to mention any relevant skills in SEO and digital marketing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with eCommerce brands and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements rather than just duties. Did you help grow a client's account or improve campaign performance? Share those success stories with us – numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Searchability Ltd
✨Know Your Digital Marketing Stuff
Make sure you brush up on your knowledge of SEO, Digital PR, and the latest digital marketing trends. Be ready to discuss how these elements can impact eCommerce brands and how you've applied them in past roles.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your ability to build and maintain strong client relationships. Think about times when you successfully upsold or cross-sold services, and be ready to share those stories during the interview.
✨Be Ready to Analyse and Recommend
Since the role involves analysing campaign performance, come prepared with insights from your previous experiences. Think of specific campaigns you've worked on and be ready to discuss what worked, what didn’t, and how you would approach it differently.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the agency's approach to client management and their expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
