At a Glance
- Tasks: Drive business transformation through process optimisation and automation across multiple departments.
- Company: Join a growing Managed Service Provider focused on operational excellence and innovation.
- Benefits: Competitive salary, ongoing training, and long-term career progression in a supportive environment.
- Other info: Collaborative culture with opportunities for professional development and exposure to cutting-edge technologies.
- Why this job: Make a real impact by improving processes and driving change in a dynamic tech setting.
- Qualifications: Experience in process improvement and strong understanding of ISO compliance required.
The predicted salary is between 40000 - 41000 £ per year.
Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement.
- Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business.
- Ideal for candidates with experience in process improvement, ISO compliance, automation, and operational governance within an MSP, IT services, or technical environment.
Our client is a well-established technology services provider delivering IT, Cloud, and Managed Services solutions to customers across the UK. As part of their continued growth, they are investing heavily in operational efficiency, automation, and quality standards and are looking for a proactive individual to drive these initiatives across the business.
This is a varied role focused on process optimisation, compliance, automation, and continuous improvement. You'll work across multiple departments to improve operational efficiency, support ISO compliance, and help modernise business processes through automation and standardisation.
Key responsibilities include:
- Mapping, documenting, and standardising business processes across multiple departments.
- Identifying inefficiencies, manual processes, and opportunities for automation.
- Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions.
- Working with operational and technical teams to improve service delivery processes.
- Establishing process KPIs and reporting on operational performance.
- Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities.
- Working with external auditors and assisting with internal audits and corrective actions.
- Maintaining compliance documentation and supporting risk assessment activities.
- Managing health & safety processes, assessments, and compliance activities.
- Delivering guidance and support to teams adopting new processes and automated workflows.
- Supporting governance meetings and continuous improvement initiatives across the business.
What will you need?
- Experience improving, redesigning, or standardising business processes.
- Strong understanding of ISO 27001 and ISO 9001 frameworks.
- Experience supporting internal or external ISO audits.
- Knowledge of UK health & safety requirements including fire safety, COSHH, and workplace compliance.
- Excellent stakeholder management and communication skills.
- Strong analytical, organisational, and problem-solving abilities.
- Experience working within an MSP, IT services, or technical environment.
What would be desirable?
- Experience delivering automation or digital transformation projects.
- Exposure to Microsoft Power Automate, Power Platform, RPA, or similar technologies.
- Experience reducing manual operational workloads through process improvements.
- Familiarity with process mapping tools such as Visio, Lucidchart, or BPMN.
- ISO Lead Auditor experience.
- NEBOSH or equivalent Health & Safety qualification.
- Exposure to ISO 14001 or environmental compliance initiatives.
Personal Attributes
- Proactive and forward-thinking approach.
- Strong attention to detail and process governance.
- Comfortable working across multiple teams and departments.
- Excellent communication and influencing skills.
- Passionate about continuous improvement and operational excellence.
- Able to drive change in a positive and collaborative manner.
The Package
- Opportunity to play a key role in business transformation and operational improvement.
- Exposure to automation, compliance, governance, and strategic business initiatives.
- Supportive and collaborative working environment.
- Ongoing professional development and training opportunities.
- Long-term career progression within a growing technology business.
KEY SKILLS - Business Process Improvement, Continuous Improvement, Operational Excellence, ISO 27001, ISO 9001, Compliance, Audit, Governance, Process Optimisation, Business Process Mapping, Power Platform, Power Automate, RPA, Digital Transformation, MSP, IT Services, Risk Management, Health & Safety, Process Analyst, Business Improvement, Quality Assurance.
Business Process & Continuous Improvement Coordinator employer: Searchability Ltd
Join a dynamic Managed Service Provider in Essex that prioritises operational excellence and continuous improvement. As a Business Process & Continuous Improvement Coordinator, you'll thrive in a supportive and collaborative environment, with ample opportunities for professional development and career progression. The company is committed to investing in automation and quality standards, making it an ideal place for proactive individuals passionate about driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Process & Continuous Improvement Coordinator
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✨Join Local Business Intelligence Meetups
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✨Engage with Online BI Communities
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We think you need these skills to ace Business Process & Continuous Improvement Coordinator
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Searchability Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Searchability Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Searchability Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
