At a Glance
- Tasks: Onboard customers, troubleshoot issues, and provide top-notch support in a fast-paced environment.
- Company: Exciting AI tech startup with a global impact in healthcare.
- Benefits: Competitive salary, hybrid work, potential equity, and growth opportunities.
- Other info: Join a dynamic team and grow with an ambitious company.
- Why this job: Combine your love for tech and problem-solving while helping customers succeed.
- Qualifications: Experience in technical support and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
We're working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer to join its London team. Their platform is already used by 1,500+ healthcare professionals globally, with customers across the UK, Europe, Australia and New Zealand. This is a brilliant opportunity for someone who loves the combination of technology, problem-solving and working directly with customers.
What you'll be doing:
- Onboarding new customers and leading product demos
- Providing ongoing customer and technical support
- Troubleshooting platform, configuration and technical issues
- Managing support tickets, bugs and customer requests
- Working closely with the Product Development team
- Keeping customers updated throughout the resolution process
- Identifying recurring issues and suggesting product improvements
What we're looking for:
- Previous experience in a technical/customer support role within a technology company
- Excellent communication and customer service skills
- Strong troubleshooting and problem-solving ability
- Confidence explaining technical issues in a simple way
- Ability to pick up new software and technology quickly
- Someone who will thrive in a fast-paced startup environment
Experience with AI or prompt generation would be a bonus, but it isn't essential. You'll be joining an ambitious company at a pivotal stage of growth, with the opportunity to develop alongside the business and potentially receive equity.
Interested? Apply now or message Annabelle Edwards at Searchability for more information.
Customer Support/Engineer in London employer: Searchability Careers
As a leading retailer located just outside Chester, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a hybrid working model, we offer our Test Engineers the opportunity to thrive in a supportive environment while enjoying excellent training resources and career progression pathways. Join us to be part of a forward-thinking technology team dedicated to quality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support/Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Searchability Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Searchability Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support/Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Searchability Careers:Your cover letter is your chance to shine! Tell us why you want to work at Searchability Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Searchability Careers!
How to prepare for a job interview at Searchability Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
