At a Glance
- Tasks: Provide hands-on technical support across cloud, infrastructure, and security environments.
- Company: Established Managed IT Services provider in London with a collaborative culture.
- Benefits: Salary of £40,000-£42,000, flexible benefits, and opportunities for skill development.
- Other info: Dynamic office environment with opportunities for client interaction and travel.
- Why this job: Gain exposure to diverse technologies while progressing towards a senior engineering role.
- Qualifications: Experience in 2nd Line IT Support, Microsoft 365, and strong troubleshooting skills.
The predicted salary is between 40000 - 42000 £ per year.
Cloud Engineer / 2nd Line Engineer
Location
London - office based with occasional travel to client sites
Salary
£40,000-£42,000
Job Type
Full Time | Permanent
Environment
Managed IT Services / MSP
The Role
We're looking for a Cloud Engineer / 2nd Line Engineer to join an established Managed IT Services provider supporting a range of client environments.
This is a hands-on, mid-level support role where you'll work across cloud, infrastructure, networking and security technologies, providing day-to-day technical support while working alongside more senior engineers on complex issues and projects.
You'll be responsible for supporting Microsoft 365, Active Directory, Group Policy and Intune environments, alongside troubleshooting networking, firewall and security-related issues.
This is a great opportunity for an experienced 2nd Line Engineer who wants broader exposure across cloud, infrastructure and security while continuing to develop towards a more senior engineering position.
Key Responsibilities
- Provide day-to-day technical support across client cloud, infrastructure and security environments.
- Support and maintain Microsoft 365 and Active Directory environments.
- Maintain existing Group Policies (GPOs) and Intune / MDM deployments.
- Troubleshoot Windows hardware, software and connectivity issues.
- Provide firewall, router and general network troubleshooting.
- Assist with security breach containment and escalate more complex investigations where required.
- Support firewall and router updates alongside senior engineers.
- Troubleshoot common networking and connectivity issues.
- Maintain accurate security, network and infrastructure documentation.
- Work directly with customers to resolve technical issues and provide a high level of service.
- Liaise with external suppliers where required.
- Support senior engineers with client projects, technical changes and more complex escalations.
- Continue developing knowledge across cloud, infrastructure, networking and cyber security technologies.
What We're Looking For
- Previous commercial experience within a 2nd Line IT Support, Cloud Engineer, Infrastructure Support or similar technical position.
- Strong Microsoft 365 support experience.
- Experience administering Active Directory.
- Experience maintaining
Group Policy (GPO) .
- Experience supporting or maintaining
Intune / MDM deployments .
- Good Windows hardware and software troubleshooting skills.
- Working knowledge of firewalls and common firewall concepts .
- Good general networking knowledge and the ability to troubleshoot common connectivity issues.
- Understanding of security breach containment and escalation procedures .
- Ability to independently manage day-to-day technical issues and recognise when more complex problems need escalating.
- MSP or Managed Services experience would be highly beneficial.
- Strong communication and customer service skills.
- Comfortable working directly with customers and occasionally travelling to client sites.
- Relevant IT certifications or evidence of continued technical development would be advantageous.
- What's on Offer
- Exposure across cloud, infrastructure, networking and cyber security.
- Opportunity to work across a broad range of client environments and technologies.
- Hands-on involvement in client projects and technical changes.
- Autonomy within your technical environment.
- Opportunity to develop your skills in new technologies.
- Clear opportunity to progress within the business.
- Flexible benefits including options such as medical cover.
The role is office based and includes a four-week rota covering an 08:00 start and Saturday emergency cover for a small number of key clients.
Occasional travel to customer sites will also be required.
Cloud Support Engineer in London employer: Searchability Careers
As a leading retailer located just outside Chester, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a hybrid working model, we offer our Test Engineers the opportunity to thrive in a supportive environment while enjoying excellent training resources and career progression pathways. Join us to be part of a forward-thinking technology team dedicated to quality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Searchability Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Searchability Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Searchability Careers!
✨Direct Apply to Searchability Careers
Let's not forget to apply directly through the Searchability Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Searchability Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Searchability Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Searchability Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
