Cloud Engineer / 2nd Line Engineer
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Location: London - office based with occasional travel to client sites
Salary: £40,000-£42,000
Job Type: Full Time | Permanent
Environment: Managed IT Services / MSP
The Role
We're looking for a Cloud Engineer / 2nd Line Engineer to join an established Managed IT Services provider supporting a range of client environments.
This is a hands-on, mid-level support role where you'll work across cloud, infrastructure, networking and security technologies, providing day-to-day technical support while working alongside more senior engineers on complex issues and projects.
You'll be responsible for supporting Microsoft 365, Active Directory, Group Policy and Intune environments, alongside troubleshooting networking, firewall and security-related issues.
This is a great opportunity for an experienced 2nd Line Engineer who wants broader exposure across cloud, infrastructure and security while continuing to develop towards a more senior engineering position.
Key Responsibilities
- Provide day-to-day technical support across client cloud, infrastructure and security environments.
- Support and maintain Microsoft 365 and Active Directory environments.
- Maintain existing Group Policies (GPOs) and Intune / MDM deployments.
- Troubleshoot Windows hardware, software and connectivity issues.
- Provide firewall, router and general network troubleshooting.
- Assist with security breach containment and escalate more complex investigations where required.
- Support firewall and router updates alongside senior engineers.
- Troubleshoot common networking and connectivity issues.
- Maintain accurate security, network and infrastructure documentation.
- Work directly with customers to resolve technical issues and provide a high level of service.
- Liaise with external suppliers where required.
- Support senior engineers with client projects, technical changes and more complex escalations. xgikmsk
- Continue developing knowledge across cloud, infrastructure, networking and cyber security technologies.
What We're Looking For
- Previous commercial experie...
Cloud Support Engineer employer: Searchability Careers
As a leading retailer located just outside Chester, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a hybrid working model, we offer our Test Engineers the opportunity to thrive in a supportive environment while enjoying excellent training resources and career progression pathways. Join us to be part of a forward-thinking technology team dedicated to quality and innovation.
