Service Desk Team Lead

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £32,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS / CULTURE: Bonus scheme / profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You\’ll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your team’s professional growth through coaching, development plans, and regular performance reviews. KEY SKILLS / EXPERIENCE: Experience in Service Desk Support Software installations