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For Companies At a Glance
- Tasks: Resolve IT issues and support clients with Microsoft technologies.
- Company: Fast-growing Managed Service Provider in the North East.
- Benefits: Competitive salary, quarterly bonuses, company vehicle, and employee discounts.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 2nd Line Support and proficiency with Microsoft tech stack.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Overview
This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: £25,000 – £30,000 depending on experience plus benefits. Direct message the job poster from Searchability.
Who we are
We are one of the North East\’s fastest growing Managed Service Providers. With a wealth of experience supporting businesses delivering the highest quality of technical support and infrastructure management, we’re looking for an experienced 2nd Line Engineer to join the team in our Durham office.
- Quarterly performance-based bonus scheme
- Access to a company vehicle and expenses paid
- Employee discount programs
- And many more!
What will you be doing?
You will be responsible for resolving IT issues to a 2nd Line level, working closely with a team of engineers and management to resolve issues quickly to keep business systems running. You will also be a key point of contact for clients during site visits when required.
- Respond to and resolve 2nd Line IT incidents
- Work with Microsoft technologies: Azure, Office 365 and Windows Server
- Maintain a professional presence at client sites as needed
Qualifications / Requirements
- Experience at 2nd Line Support level
- Proficient with Microsoft tech stack – Azure, Office 365 and Windows Server
- Full UK Driving Licence
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
How to apply
Please apply online or email Nathan.Finlay@Searchability.com or call 07441 348208 for more information. By applying for this role, you consent to us processing and submitting your application to our client in conjunction with this vacancy only.
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2nd Line Support Engineer employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft tech skills. Make sure you can confidently discuss Azure, Office 365, and Windows Server. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to share examples of how you've tackled 2nd Line IT incidents in the past. We love hearing about real-life scenarios!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in Durham.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd Line Support and the Microsoft tech stack. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've resolved IT issues in the past and how you can bring that expertise to us.
Be Professional Yet Approachable: When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can maintain a professional presence at client sites, so show us you can balance both!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Searchability®
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Azure, Office 365, and Windows Server. Be ready to discuss how you've used these tools in past roles, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of IT incidents you've resolved at a 2nd Line level. Highlight your thought process and the steps you took to troubleshoot and fix issues, as this demonstrates your analytical skills and ability to work under pressure.
✨Practice Professional Communication
Since you'll be a key point of contact for clients, practice how you communicate technical information clearly and professionally. Role-play potential scenarios with a friend to ensure you're comfortable explaining complex concepts in simple terms.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if the company culture and expectations align with your career goals. For example, ask about the team dynamics or the types of projects you might work on.
