2nd Line Support Engineer
Wembley, London
£29,000 – £33,000
Fully Onsite | Permanent
Join a specialist education MSP supporting a thriving secondary school
We’re working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they’re looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.
This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.
The Role
You’ll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.
Your responsibilities will include:
- Providing 2nd line support to staff and students
- Managing incidents, service requests and technical issues
- Supporting Microsoft 365 and Windows environments
- Administering Active Directory and Group Policy
- Managing devices using Intune and/or JAMF
- Supporting Windows Server and Hyper-V environments
- Troubleshooting networking issues including VLANs, Wi‑Fi and firewalls
- Supporting Chromebooks, Apple devices and Windows desktops
- Maintaining school technology including smartboards and AV equipment
- Working with school systems such as MIS and Edulink
- Keeping documentation and tickets up to date
- Building strong relationships with teaching staff and school leadership
Essential Skills and Experience
We’re looking for someone with:
- A minimum of 3 years’ IT support experience within a UK secondary school (this is essential)
- Strong knowledge of Microsoft 365 administration
- Experience supporting Windows Desktop and Windows Server
- Active Directory and Group Policy administration
- Experience with Intune and/or JAMF
- Excellent troubleshooting and customer service skills
- Strong communication skills and confidence supporting non-technical users
- Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
- Eligibility to obtain an Enhanced DBS
Desirable Skills
Experience with any of the following would be beneficial:
- Hyper‑V
- PowerShell
- SCCM
- Azure
- Networking including VLANs and managed Wi‑Fi
- Firewall administration
- Chromebook management
- Apple device management
- Autotask
- Datto
The Ideal Candidate
You’ll be someone who:
- Has worked as the primary IT support engineer within a secondary school
- Is comfortable working independently onsite
- Understands the demands of supporting an educational environment
- Enjoys providing excellent customer service alongside technical support
- Wants to build a long-term career within an education-focused MSP
Salary and Benefits
- £29,000 – £33,000 depending on experience
- Permanent, full-time position
- Fully onsite role in Wembley
- 30 days annual leave (including Bank Holidays)
- Enhanced DBS provided
- Ongoing support and career development within a growing education MSP
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2nd Line Support Engineer in Wembley employer: Searchability®
Join a dynamic and innovative technology company in the heart of Manchester, where you'll have the opportunity to lead technical innovation on a mature SaaS platform. With a strong emphasis on collaboration, employee development, and a transparent progression framework, this role offers not only competitive pay but also unique benefits like profit sharing and regular team-building activities. Experience a vibrant work culture that prioritises autonomy and continuous improvement, making it an excellent place for passionate engineers to thrive.
