At a Glance
- Tasks: Manage and analyse customer data to drive insights and improve engagement strategies.
- Company: Join a growing, customer-focused organisation in the Northwest.
- Benefits: Enjoy hybrid working, private medical cover, bonuses, and a supportive team culture.
- Other info: Great career progression opportunities in a collaborative environment.
- Why this job: Shape future marketing strategies while working with large datasets and cutting-edge BI tools.
- Qualifications: Experience with SQL, BI tools, and strong stakeholder engagement skills required.
The predicted salary is between 50000 - 50000 € per year.
Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest.
Salary up to £50,000 + bonus + strong benefits package.
Key position sitting between data, CRM and marketing with regular stakeholder interaction.
We’re working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement strategies, and enhance overall customer experience. They offer a collaborative, people-focused environment and are looking for someone to take ownership of customer data processes, insight delivery, and reporting, playing an important role in shaping future customer and marketing strategy.
THE BENEFITS
- Hybrid working (3 days per week in the office)
- Private medical cover
- Bonus / performance-related incentives
- Competitive holiday allowance
- Employee perks and discount schemes
- Wellbeing initiatives and support services
- Pension and life cover
- Supportive team culture with progression opportunities
- And much more!
THE CUSTOMER DATA AND INSIGHTS MANAGER ROLE:
This is a hands-on role focused on improving and managing the quality, structure, and accessibility of customer data across internal platforms. You’ll work with large and complex datasets, ensuring data is accurate, consistent, and fit for use in reporting and customer engagement activity. The role involves analysing customer data to uncover trends, patterns, and opportunities, while supporting internal teams with insight-led recommendations and reporting. You’ll also contribute to segmentation strategies, develop dashboards (e.g. Power BI, Tableau), and support better decision-making across customer acquisition, retention, and engagement. Working closely with technical teams, you’ll help improve how data is integrated across systems, ensuring efficient data flow and strong governance practices. This role requires strong stakeholder engagement, with the ability to influence data best practice and clearly communicate insights to non-technical audiences.
CUSTOMER DATA AND INSIGHTS MANAGER ESSENTIAL SKILLS
- Experience working with SQL and querying customer datasets
- Practical experience using BI tools (e.g. Power BI, Tableau)
- Understanding of CRM platforms and customer data environments
- Experience handling large volumes of data with a focus on accuracy
- Strong attention to detail and data quality standards
- Ability to interpret data and provide meaningful insights
- Confident communicator with stakeholder engagement experience
- Knowledge of data governance and privacy regulations
TO BE CONSIDERED:
Please either apply through this advert or email me directly.
Customer Data and Insights Manager in Newport employer: Searchability®
Join a dynamic and customer-centric organisation in the Northwest as a Customer Data and Insights Manager, where you will thrive in a collaborative environment that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working options, and a robust benefits package including private medical cover and performance-related bonuses, this role offers a unique opportunity to shape customer engagement strategies while working with cutting-edge data tools. Embrace a culture that values innovation and supports your career development in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data and Insights Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around customer data and insights.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on relevant projects, create a simple presentation or document to highlight your achievements and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Data and Insights Manager in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Data and Insights Manager role. Highlight your experience with SQL, BI tools, and any relevant data governance knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer data and insights. Share specific examples of how you've used data to drive decisions in previous roles. We love a good story!
Showcase Your Communication Skills:Since this role involves stakeholder engagement, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated insights to non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Searchability®
✨Know Your Data Inside Out
Make sure you brush up on your SQL skills and understand how to query customer datasets. Be ready to discuss specific examples of how you've used data to drive insights in previous roles. This will show that you can handle the technical aspects of the job.
✨Showcase Your BI Tool Experience
Familiarise yourself with Power BI and Tableau, as these are key tools for the role. Prepare to talk about dashboards you've created or insights you've derived using these platforms. Demonstrating your practical experience will set you apart from other candidates.
✨Engage Stakeholders Effectively
Since this role involves a lot of stakeholder interaction, think of examples where you've successfully communicated complex data insights to non-technical audiences. Highlight your ability to influence and engage others with your findings.
✨Understand Data Governance
Brush up on data governance and privacy regulations relevant to customer data. Be prepared to discuss how you ensure data quality and compliance in your work. This knowledge is crucial for maintaining trust and integrity in data management.
