At a Glance
- Tasks: Support diverse clients by resolving escalated technical issues and managing infrastructure challenges.
- Company: Rapidly growing Managed Service Provider known for reliable IT services.
- Benefits: Collaborative team environment, ongoing technical development, and exposure to modern technologies.
- Other info: Office-based role with occasional client site visits and excellent career growth opportunities.
- Why this job: Join a dynamic team and enhance your skills while making a real impact in IT support.
- Qualifications: 3+ years in IT support, strong Windows Server knowledge, and networking skills.
The predicted salary is between 50310 - 61490 £ per year.
- Excellent opportunity to join a rapidly growing Managed Service Provider supporting a diverse range of business clients.
- Full-time, permanent role focused on 2nd line support, escalations, and infrastructure troubleshooting within an MSP environment.
- Hands-on position working across Microsoft infrastructure, cloud services, networking, and security technologies.
- Office-based role in the South East with occasional client site visits and strong exposure to varied technical environments.
- To apply, please email oliver. light@searchability. com
Who is the client?
Our client is a growing Managed Service Provider supporting organisations across multiple sectors.
They are known for delivering reliable IT services and maintaining strong long‑term relationships with their customers.
Due to continued growth, they are expanding their support team and are looking for an experienced 2nd Line Helpdesk Engineer to help manage escalated support requests and maintain high service standards across client environments.
What will you be doing?
As a 2nd Line Engineer, you’ll play a key role in supporting the service desk by resolving escalated tickets from the 1st Line team and assisting with more complex technical issues across client environments.
You’ll investigate, diagnose, and resolve infrastructure, cloud, and networking problems while ensuring all tickets are managed effectively within SLA targets.
The role involves working across a wide range of technologies including Microsoft server environments, virtualisation platforms, networking infrastructure, and cloud services.
You’ll also collaborate closely with senior engineers where escalation to 3rd line support is required.
While the role is primarily office‑based, there will occasionally be opportunities to visit customer sites for proactive support or issue resolution.
What will you need?
- Minimum 3 years’ experience within an IT support environment
- Strong knowledge of Windows Server environments
- Experience with VMware and/or Hyper‑V virtualisation
- Understanding of Active Directory and Group Policy
- Experience managing Microsoft 365 environments
- Exposure to Microsoft Azure and hybrid Entra ID environments
- Knowledge of Microsoft Intune and Defender
- Experience with backup and recovery solutions
- Solid networking knowledge including switching, routing, firewalls, and wireless technologies
What would be desirable?
- Previous experience working within an MSP environment
- Exposure to SAN, i SCSI, and storage technologies
- Knowledge of private cloud environments
- Experience with Microsoft Purview
- Microsoft certifications (beneficial but not essential)
- The Package
- Office‑based role within a collaborative MSP support team
- Opportunity to work across diverse client infrastructures and technologies
- Exposure to modern Microsoft cloud, networking, and security platforms
- Ongoing technical development within a growing IT services organisation
Please apply directly through this advert or email your CV to oliver. light@searchability. com .
By applying, you consent to your application being processed and submitted to the client for this vacancy only.
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Second Line Support Engineer in Farnborough employer: Searchability®
Join a dynamic and innovative technology company in the heart of Manchester, where you'll have the opportunity to lead technical innovation on a mature SaaS platform. With a strong emphasis on collaboration, employee development, and a transparent progression framework, this role offers not only competitive pay but also unique benefits like profit sharing and regular team-building activities. Experience a vibrant work culture that prioritises autonomy and continuous improvement, making it an excellent place for passionate engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Searchability® values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Searchability® might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Searchability®!
✨Direct Apply to Searchability®
Let's not forget to apply directly through the Searchability® website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support Engineer in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Searchability®.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Searchability®. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Searchability®
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
