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For Companies At a Glance
- Tasks: Manage and analyse customer data to enhance engagement strategies and improve customer experience.
- Company: A growing, customer-focused organisation in the Northwest with a collaborative culture.
- Benefits: Hybrid working, competitive salary, bonus incentives, and employee perks.
- Why this job: Shape future marketing strategies while working with large datasets and cutting-edge BI tools.
- Qualifications: Experience with SQL, BI tools, and strong stakeholder engagement skills.
- Other info: Great career progression opportunities in a supportive team environment.
The predicted salary is between 50000 - 50000 £ per year.
Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest. Salary up to £50,000 + bonus + strong benefits package.
Key position sitting between data, CRM and marketing with regular stakeholder interaction.
WHO WE ARE?
We’re working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement strategies, and enhance overall customer experience. They offer a collaborative, people-focused environment and are looking for someone to take ownership of customer data processes, insight delivery, and reporting, playing an important role in shaping future customer and marketing strategy.
THE BENEFITS
- Hybrid working (3 days per week in the office)
- Bonus / performance‑related incentives
- Competitive holiday allowance
- Employee perks and discount schemes
- Wellbeing initiatives and support services
- Pension and life cover
- Supportive team culture with progression opportunities
THE CUSTOMER DATA AND INSIGHTS MANAGER ROLE
This is a hands‑on role focused on improving and managing the quality, structure, and accessibility of customer data across internal platforms. You’ll work with large and complex datasets, ensuring data is accurate, consistent, and fit for use in reporting and customer engagement activity. The role involves analysing customer data to uncover trends, patterns, and opportunities, while supporting internal teams with insight‑led recommendations and reporting. You’ll also contribute to segmentation strategies, develop dashboards (e.g. Power BI, Tableau), and support better decision‑making across customer acquisition, retention, and engagement. Working closely with technical teams, you’ll help improve how data is integrated across systems, ensuring efficient data flow and strong governance practices. This role requires strong stakeholder engagement, with the ability to influence data best practice and clearly communicate insights to non‑technical audiences.
CUSTOMER DATA AND INSIGHTS MANAGER ESSENTIAL SKILLS
- Experience working with SQL and querying customer datasets
- Practical experience using BI tools (e.g. Power BI, Tableau)
- Understanding of CRM platforms and customer data environments
- Experience handling large volumes of data with a focus on accuracy
- Strong attention to detail and data quality standards
- Ability to interpret data and provide meaningful insights
- Confident communicator with stakeholder engagement experience
- Knowledge of data governance and privacy regulations
TO BE CONSIDERED
Please either apply through this advert or email me directly.
Customer Data and Insights Manager employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Data and Insights Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around customer data and insights.
✨Tip Number 3
Show off your skills! If you’ve got experience with SQL or BI tools, be ready to discuss specific projects where you made an impact. Real examples speak louder than words.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way.
We think you need these skills to ace Customer Data and Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Data and Insights Manager role. Highlight your experience with SQL, BI tools, and stakeholder engagement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer data and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Data Skills: Since this role involves working with large datasets, make sure to showcase your analytical skills. Mention any specific projects where you've used data to drive insights or improve processes. We love seeing real examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Searchability®
✨Know Your Data Inside Out
Make sure you’re familiar with the types of customer data the company uses and how they leverage it. Brush up on SQL and BI tools like Power BI or Tableau, as you might be asked to discuss your experience with these during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've analysed customer data to uncover trends or insights. Think about how your recommendations led to improved engagement strategies or decision-making in previous roles.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder interaction, be ready to talk about your experience in communicating complex data insights to non-technical audiences. Highlight any successful collaborations that demonstrate your ability to influence and engage effectively.
✨Understand Data Governance
Brush up on data governance and privacy regulations relevant to customer data. Be prepared to discuss how you ensure data quality and compliance in your work, as this will show your commitment to best practices in data management.