Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client communication and coordinate projects for a seamless experience.
- Company: Established digital organisation with a focus on collaboration and client relationships.
- Benefits: Hybrid working, private medical insurance, mental health support, and career development.
- Why this job: Be the key link between clients and teams, making a real impact in a dynamic environment.
- Qualifications: Strong organisational skills and experience in client-facing roles.
- Other info: Exciting opportunities for growth in digital marketing and process improvement.
The predicted salary is between 30000 - 40000 £ per year.
My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They’re known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships. They’re now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience.
This is a highly collaborative, detail-driven role where you’ll act as the central coordinator between internal teams and clients. You’ll ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts. You’ll take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.
Client Experience Executive Role- Manage day-to-day client communication, ensuring timely, accurate and professional responses
- Act as the main liaison between clients and internal Growth, Performance and specialist teams
- Coordinate timelines, priorities and deliverables across multiple workstreams
- Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
- Maintain and manage Asana projects in line with agreed client roadmaps
- Support performance teams with accurate, timely client reports and insights
- Monitor quality across all client-facing documentation and deliverables
- Proactively flag potential service or relationship risks to senior stakeholders
- Gather and report on client feedback and sentiment
- Support consistent briefing and workflow processes with internal partners
- Use AI tools responsibly to improve efficiency and create space for higher-value work
- Strong organisational skills with excellent attention to detail
- Confident written and verbal communication skills
- Experience in a client-facing, account coordination, or agency environment
- Comfortable managing multiple priorities in a fast-paced setting
- Proactive mindset with strong problem-solving skills
- Collaborative approach with the ability to work cross-functionally
- Familiarity with project management tools such as Asana (or similar)
- Interest in digital marketing and a desire to develop in this space
- Experience working within a digital, marketing or creative agency
- Exposure to performance marketing, growth teams or reporting processes
- Experience supporting multiple client accounts simultaneously
- Interest in process improvement or operational efficiency
- Hybrid and flexible working
- Private medical insurance (cash plan)
- Mental health and wellbeing support
- Financial wellbeing coaching
- Subsidised gym membership
- Enhanced parental leave
- Work-from-abroad allowance
- Personalised career development and progression plans
To Be Considered: Please apply via this advert or email me directly at tilly.nutkins@searchability.com. For further information, feel free to call me on 01212275600 or 07441348205.
Client Experience Executive employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Executive
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their collaborative vibe and client relationships. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing client interactions, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple projects or priorities in the past. Use specific tools like Asana to demonstrate your familiarity with project management and how you keep everything on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Client Experience Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-facing roles. We want to see how your skills align with the responsibilities of a Client Experience Executive, so don’t hold back on showcasing your organisational prowess!
Show Off Your Communication Skills: Since this role is all about communication, ensure your written application reflects your confident and professional tone. Use clear language and structure your thoughts well – it’ll give us a taste of how you’d handle client interactions.
Highlight Your Problem-Solving Abilities: We love a proactive mindset! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re not just organised but also ready to flag risks and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Searchability®
✨Know the Company Inside Out
Before your interview, take some time to research the company’s culture, values, and recent projects. Understanding their collaborative approach and focus on long-term client relationships will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Client Experience Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment and keep everything running smoothly.
✨Communicate Clearly and Confidently
Since this role involves a lot of client communication, practice articulating your thoughts clearly. Use specific examples to illustrate your points during the interview. This will not only showcase your communication skills but also your confidence in handling client interactions.
✨Be Proactive About Problem-Solving
During the interview, be ready to discuss how you've identified risks or opportunities in previous roles. Highlight your proactive mindset and problem-solving skills by sharing instances where you took the initiative to improve client satisfaction or streamline processes.