At a Glance
- Tasks: Provide expert 3rd Line support for Microsoft 365 messaging and collaboration services.
- Company: Join a leading organisation delivering critical enterprise IT services.
- Benefits: Competitive daily rate, opportunity to work in a secure environment, and professional growth.
- Other info: Dynamic role with opportunities for career advancement in a secure enterprise setting.
- Why this job: Be part of a skilled team tackling complex Microsoft 365 challenges and making a real impact.
- Qualifications: Experience in 3rd Line Support with strong knowledge of Exchange Online and messaging environments.
The predicted salary is between 51750 - 63250 £ per year.
- 3RD LINE SUPPORT MICROSOFT 365 ENGINEER (MESSAGING SPECIALIST)
- Initial 6-month contract
- £485 per day via Umbrella
- Manchester or London based
- BPSS Clearance required
- Opportunity to support a large-scale enterprise Microsoft 365 environment
WHO WE ARE?
We are recruiting on behalf of a leading organisation delivering critical enterprise IT services within a secure environment.
Due to continued investment in their Microsoft 365 platform, they are looking for an experienced 3rd Line Support Microsoft 365 Engineer (Messaging Specialist) to provide expert support across messaging, collaboration and email security technologies.
This is an exciting opportunity to join a highly skilled technical team, acting as the senior escalation point for complex Microsoft 365 messaging issues while supporting secure enterprise collaboration services.
WHAT WILL THE 3RD LINE SUPPORT MICROSOFT 365 ENGINEER BE DOING?
As the 3rd Line Support Microsoft 365 Engineer, you'll provide expert-level support across Microsoft 365, specialising in enterprise messaging, Exchange Online and email security technologies.
You’ll act as the technical escalation point for complex incidents, problems and service requests, supporting Exchange mail flow, hybrid messaging environments, secure email encryption and Microsoft 365 collaboration services.
Working closely with Infrastructure, Security Operations and Service Management teams, you’ll help ensure the availability, security and compliance of a large-scale Microsoft 365 environment.
- THE 3RD LINE SUPPORT MICROSOFT 365 ENGINEER SHOULD HAVE…
- Proven experience providing 3rd Line Support within enterprise Microsoft 365 environments
- Expert knowledge of Exchange Online and Exchange Hybrid
- Strong experience supporting complex messaging environments
- Hands-on experience with Proofpoint, Clearswift, Egress or PGP
- Strong knowledge of Exchange Online Protection (EOP)
- Experience with Microsoft Defender for Office 365
- Experience troubleshooting email delivery, mail flow and SMTP routing
- Knowledge of secure email encryption, DLP and information protection
- Experience administering Microsoft 365, including Exchange Online, Share Point Online, Teams and One Drive
- Knowledge of Microsoft 365 security, compliance and governance
- Experience supporting Share Point Online permissions, document libraries and site architecture
- Strong troubleshooting, analytical and documentation skills
RESPONSIBILITIES
- Provide expert 3rd Line support across Microsoft 365 messaging and collaboration services
- Troubleshoot complex Exchange Online and Exchange Hybrid issues
- Investigate and resolve mail flow, SMTP routing and email delivery problems
- Support secure email encryption technologies including Egress and PGP
- Administer Proofpoint and Clearswift email security platforms
- Configure transport rules and mail routing policies
- Manage anti-spam, anti-phishing and Exchange Online Protection policies
- Support Microsoft Defender for Office 365 security capabilities
- Investigate phishing campaigns, spoofing attempts and email security incidents
- Manage Data Loss Prevention (DLP) policies and secure information sharing
- Support Share Point Online administration including permissions and content management
- Collaborate with Security Operations and Infrastructure teams to maintain secure messaging services
- Produce technical documentation and support knowledge transfer activities
- #J-18808-Ljbffr
3rd Line Support Engineer (M365 & Messaging) employer: Searchability®
Join a dynamic and innovative technology company in the heart of Manchester, where you'll have the opportunity to lead technical innovation on a mature SaaS platform. With a strong emphasis on collaboration, employee development, and a transparent progression framework, this role offers not only competitive pay but also unique benefits like profit sharing and regular team-building activities. Experience a vibrant work culture that prioritises autonomy and continuous improvement, making it an excellent place for passionate engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer (M365 & Messaging)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Searchability® that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 3rd Line Support Engineer (M365 & Messaging)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Searchability®, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Searchability® can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Searchability® will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Searchability®
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Searchability®. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Searchability®.
