Collections Advisor
Sale, Manchester (Hybrid Working) - 3 DAYS WFH and 2 days office
£30,000 + up to 10% annual bonus split quarterly
37.5 hours per week ( Monday–Friday, no weekends )
Start date – July 2026
About the Role
Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact.
As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
Key Responsibilities
- Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
- Handle inbound queries and proactively contact customers regarding overdue balances
- Negotiate payment plans and support customers to return to sustainable payment arrangements
- Work closely with internal teams to escalate and resolve complex debt cases
- Collaborate on change of tenancy cases and verify key account details
- Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
- Ensure all activity complies with regulatory standards, including GDPR
- Support complaint and dispute resolution processes where required
About You
- Proven experience in complex debt recovery or collections
- Background in the utilities sector is highly desirable
- Strong working knowledge of debt management systems
- Confident communicator with excellent negotiation skills
- Ability to manage a defined ledger of customer accounts
- Good understanding of regulatory and legal frameworks in collections
What’s on Offer
- Competitive salary with annual bonus potential
- Hybrid working (3 days from home once established)
- 25 days holiday, increasing with service + birthday off
- Option to buy/sell annual leave
- Pension scheme and life assurance
- Discounts across high street and online retailers
- Wellbeing support including GP access, mental health, and financial advice
- Cycle to work and travel loan schemes
- Modern office facilities including gym, parking, and social spaces
This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today.
