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- Tasks: Support customers by addressing queries and coordinating with various teams.
- Company: Join a dynamic team focused on quality and customer satisfaction.
- Benefits: Enjoy flexible working hours and opportunities for personal growth.
- Why this job: Be part of a collaborative environment that values leadership and proactive problem-solving.
- Qualifications: Strong communication skills and preferably an engineering background are essential.
- Other info: Ideal for self-motivated individuals who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
TECHNICAL CUSTOMER ADMINISTRATOR Purpose of this role * To provide quick and efficient support to our customer queries. * Ensure all queries are dealt with by the correct department in a timely manner. * Work with our Quality manager to investigate Customer Claims and how to reduce these using our quality system. Primary Functions * Speaking or emailing customers or suppliers.* Working with our Sales, Design, Technical and Production team to support our customer’s needs.* Working with our Service department to arrange site visits if required.* Arranging customer visits / inspections with the factory.* Logging all Customer Claims on our system and making sure they are closed out correctly and in a timely manner.* Working with our Documentation Control team to make sure any document requests are dealt with.* Using our Quality / NCR system to reduce Customer Claims in for the future. This will include holding meetings with the relevant departments. Personal Characteristics * To have a strong character and show good leadership qualities. * Preferably an engineering background.* Good communication skills * To be self-motivated and proactive* Be capable of handling difficult situations and working well under pressure. * Have strong work ethic to set the standard to all colleagues for behaviour, productivity, and conduct.* Willingness to be flexible with day-to-day role and working hours.The Custome…
Technical Customer Administrator employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Administrator
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and provide the support they need.
✨Tip Number 2
Brush up on your problem-solving skills. As a Technical Customer Administrator, you'll often need to handle difficult situations, so being able to think on your feet is crucial.
✨Tip Number 3
Showcase your communication skills in any interactions you have with us. Whether it's through emails or conversations, clear and effective communication is key to this role.
✨Tip Number 4
Demonstrate your leadership qualities during the interview process. We value self-motivated individuals who can take charge and guide others, especially when working under pressure.
We think you need these skills to ace Technical Customer Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Customer Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or technical roles. Mention specific examples where you successfully handled customer queries or collaborated with different departments.
Showcase Communication Skills: Since good communication is crucial for this role, provide examples of how you've effectively communicated with customers or team members in the past. This could be through emails, phone calls, or meetings.
Demonstrate Problem-Solving Abilities: Include instances where you've resolved difficult situations or improved processes. This will show that you can handle pressure and are proactive in finding solutions, which is essential for the role.
How to prepare for a job interview at Search
✨Show Your Communication Skills
Since the role involves speaking and emailing customers, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise explanations of your past experiences and how you effectively handled customer queries.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues or claims. This will showcase your ability to handle difficult situations and work well under pressure, which is essential for this position.
✨Demonstrate Team Collaboration
The job requires working closely with various departments. Share examples of how you've collaborated with different teams in the past to meet customer needs, emphasizing your proactive approach and leadership qualities.
✨Familiarize Yourself with Quality Systems
Since the role involves using a Quality/NCR system to reduce customer claims, it would be beneficial to familiarize yourself with such systems beforehand. Discuss any relevant experience you have and express your willingness to learn and adapt.
