At a Glance
- Tasks: Help customers in French, solving travel queries and guiding them through digital tools.
- Company: Join a fast-paced, supportive team in Edinburgh.
- Benefits: Competitive salary of £26,300, full-time hours, and job stability.
- Other info: Monday to Friday hours, with a start date of 17 August.
- Why this job: Make a real difference with your French skills while enjoying a collaborative environment.
- Qualifications: Fluent French speaker with strong customer service experience.
Looking for a role where your French language skills genuinely make a difference? We're hiring three full‑time French‑speaking Customer Service Advisors to join a fast‑moving, supportive team in Edinburgh.
You'll be helping customers by phone, solving travel‑related queries, guiding them through digital tools, and delivering a brilliant service experience from start to finish. If you love helping people, enjoy problem‑solving, and thrive in a friendly, collaborative environment, this is a great fit.
What you'll be doing:
- Providing French‑language voice support to customers
- Handling enquiries with accuracy, empathy and ownership
- Using multiple systems to log, update and resolve cases
- Supporting customers with digital tools and journey queries
- Escalating issues when needed and keeping communication clear
What we're looking for:
- Fluent/native French speaker
- Strong customer service background (any industry)
- Confident communicator with great attention to detail
- Comfortable using multiple tech systems
- Positive, team‑focused attitude
Salary: £26,300
Hours: Monday-Friday, 08:00-16:00
Start date: Preferably 17 August
Employment: Full‑time, permanent
If you're ready to bring your French skills into a role with purpose, energy and long‑term stability, we'd love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Advisor in Stockbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Customer Advisor in Stockbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search:Your cover letter is your chance to shine! Tell us why you want to work at Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search!
How to prepare for a job interview at Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
