At a Glance
- Tasks: Deliver exceptional customer service and manage orders from enquiry to delivery.
- Company: Join a growing business with a friendly and supportive team.
- Benefits: Full-time hours, permanent role, skill development opportunities, and immediate start.
- Other info: Varied role with opportunities for personal and professional growth.
- Why this job: Be the key link between customers and suppliers while enhancing your career.
- Qualifications: Strong communication, organisational skills, and a proactive customer-focused approach.
Are you passionate about delivering exceptional customer service and building strong relationships? We're looking for a proactive and organised Customer Service Advisor to join a growing business and become the key link between customers, suppliers and internal teams.
This is a varied role where you'll be responsible for ensuring customer orders progress smoothly from enquiry through to delivery, whilst providing outstanding support every step of the way.
The Role
- Respond to customer enquiries via phone and email in a professional and timely manner
- Process customer orders, returns and queries accurately
- Build strong relationships with customers and provide first-class service
- Place purchase orders with suppliers and manage orders through to completion
- Liaise with suppliers regarding lead times, stock availability, pricing, artwork and deliveries
- Proactively resolve supplier and customer issues
- Create and maintain product codes, supplier records and product information
- Maintain accurate records using internal systems and CRM platforms
- Prepare customer orders for shipment and arrange courier collections
- Support stock control and inventory activities when required
- Identify opportunities to improve customer service and operational processes
What We're Looking For
Essential Skills & Experience
- Excellent written and verbal communication skills
- Strong organisational and time management abilities
- High attention to detail and accuracy
- Proven problem-solving skills
- Ability to build positive relationships with customers, suppliers and colleagues
- Good working knowledge of Microsoft Outlook and Excel
- A proactive, customer-focused approach
Desirable Experience
- Previous customer service, customer support or account coordination experience
- Experience placing supplier purchase orders
- Experience using CRM or ERP systems
- Experience within merchandise, print, office products or a similar sector
What's On Offer?
- Full-time, permanent opportunity
- Monday to Friday working hours
- Friendly and supportive team environment
- Varied and engaging role with opportunities to develop your skills
- Immediate start available
If you're an organised, customer-focused professional looking for your next challenge, we'd love to hear from you. Apply today for an ASAP start.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Executive in Shipley employer: Search
Join a dynamic and supportive team in Shipley as a Customer Service Executive, where your passion for exceptional customer service will be valued and nurtured. With a focus on employee growth and development, we offer a friendly work culture that encourages collaboration and innovation, ensuring you have the tools and opportunities to thrive in your role. Enjoy a full-time, permanent position with Monday to Friday hours, allowing for a balanced work-life experience while making a meaningful impact on our customers and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Shipley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Shipley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search:Your cover letter is your chance to shine! Tell us why you want to work at Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search!
How to prepare for a job interview at Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
