Search is seeking an experienced Contact Centre Sales & Service Manager to lead a high-volume operation in Worsley. You will own day-to-day performance, drive sales and service KPIs, and shape the customer contact strategy to grow revenue.
Leading a team of around 14 advisors, you will coach, monitor quality, implement QA and AI analytics, and ensure GDPR/PECR compliance while delivering a great customer experience.
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Senior Contact Centre Leader – Sales & Service Excellence employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
