At a Glance
- Tasks: Coordinate engineer schedules and manage customer requests in a fast-paced environment.
- Company: Join a dynamic, forward-thinking company in the renewables sector.
- Benefits: Enjoy 38 days annual leave, private healthcare, and life assurance.
- Other info: Great career development opportunities and a collaborative team culture.
- Why this job: Be part of a team that makes homes more energy-efficient and supports sustainability.
- Qualifications: Customer service experience and strong communication skills are essential.
Full Time and Permanent £27-30k DOE Monday - Friday Leeds
About the Company
Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services.
What's on Offer
- Strong team culture - Work collaboratively across departments and enjoy regular social events
- Advanced technology - A market-leading platform designed to support both customers and engineers
- Career development - Ongoing training and clear progression opportunities
- Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards
- High-quality products - Working with trusted, industry-recognised brands
Job Summary
As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service.
Key Responsibilities
- Handle incoming callout requests via phone, email, and online systems
- Assess and prioritise emergency repair requests based on urgency and safety
- Schedule and dispatch engineers to customer sites efficiently
- Communicate clearly and professionally with customers throughout the process
- Accurately update job records, customer details, and call logs
- Provide basic troubleshooting support where appropriate
- Liaise with engineers and internal teams to ensure timely issue resolution
- Monitor open cases and follow up to ensure customer satisfaction
- Highlight recurring issues and support process improvements
- Follow all health & safety and company procedures
Skills & Experience
- Previous experience in a customer service or coordination role
- Experience within a technical or engineering environment is beneficial
- Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage
- Strong communication skills (written and verbal)
- Highly organised with the ability to multitask
- Calm under pressure, especially in urgent situations
- Confident using IT systems and scheduling software
- Strong problem-solving ability and attention to detail
- Flexible approach to shifts, including potential out-of-hours work
Benefits
- 38 days annual leave
- Private healthcare
- Life assurance
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Scheduling Coordinator employer: Search
Join a dynamic and innovative company in the renewables sector, where you'll thrive in a strong team culture that values collaboration and regular social events. With advanced technology at your fingertips and a commitment to career development through ongoing training, this role as a Scheduling Coordinator offers you the chance to make a meaningful impact while working with high-quality products from trusted brands in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search:Your cover letter is your chance to shine! Tell us why you want to work at Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search!
How to prepare for a job interview at Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
