At a Glance
- Tasks: Manage high-risk customer accounts and negotiate payment plans for debt recovery.
- Company: Join a forward-thinking organisation with a supportive team culture.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and wellbeing support.
- Other info: Enjoy modern office facilities and excellent career development opportunities.
- Why this job: Make a real impact in debt recovery while developing your career.
- Qualifications: Experience in complex debt recovery and strong negotiation skills required.
Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home £30,000 + up to 10% annual bonus 37.5 hours per week (Monday-Friday, no weekends) Start date - July 2026
About the Role
Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
Key Responsibilities
- Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
- Handle inbound queries and proactively contact customers regarding overdue balances
- Negotiate payment plans and support customers to return to sustainable payment arrangements
- Work closely with internal teams to escalate and resolve complex debt cases
- Collaborate on change of tenancy cases and verify key account details
- Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
- Ensure all activity complies with regulatory standards, including GDPR
- Support complaint and dispute resolution processes where required
About You
- Proven experience in complex debt recovery or collections
- Background in the utilities sector is highly desirable
- Strong working knowledge of debt management systems
- Confident communicator with excellent negotiation skills
- Ability to manage a defined ledger of customer accounts
- Good understanding of regulatory and legal frameworks in collections
What's on Offer
- Competitive salary with annual bonus potential
- Hybrid working (3 days from home once established)
- 25 days holiday, increasing with service + birthday off
- Option to buy/sell annual leave
- Pension scheme and life assurance
- Discounts across high street and online retailers
- Wellbeing support including GP access, mental health, and financial advice
- Cycle to work and travel loan schemes
- Modern office facilities including gym, parking, and social spaces
This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Collections Advisor in Sale employer: Search
Join a dynamic and supportive team as a Collections Advisor in Manchester, where you will enjoy a hybrid working model that promotes work-life balance. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and development, this organisation is committed to fostering a positive work culture that empowers you to thrive in your career while making a meaningful impact in debt recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in debt recovery or collections. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and negotiation. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! During interviews, share specific examples of how you've successfully managed complex accounts or resolved disputes. This will demonstrate your expertise and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Collections Advisor in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt recovery and showcases your negotiation skills. We want to see how your background aligns with the role of a Collections Advisor, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can make a difference at StudySmarter. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:As a Collections Advisor, strong communication is key. In your application, demonstrate your ability to handle complex situations and negotiate effectively. We’re looking for confident communicators who can connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt recovery processes and regulations. Familiarise yourself with common challenges in managing high-risk accounts, as well as the legal frameworks that govern collections. This will show that you’re not just a confident negotiator but also someone who understands the complexities of the role.
✨Showcase Your Negotiation Skills
Prepare examples from your past experiences where you successfully negotiated payment plans or resolved complex debt cases. Be ready to discuss your approach and the outcomes. This will demonstrate your ability to handle the responsibilities of a Collections Advisor effectively.
✨Understand the Company Culture
Research the organisation’s values and culture. Knowing what they stand for can help you tailor your responses during the interview. Highlight how your personal values align with theirs, especially regarding customer support and teamwork, which are crucial in this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for debt management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
