At a Glance
- Tasks: Deliver exceptional customer experiences and drive marketing initiatives in a luxury property setting.
- Company: Join a growing luxury property business in beautiful St Andrews.
- Benefits: Competitive salary of £35,000 and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on creativity and innovation.
- Why this job: Shape guest experiences and contribute to strategic decisions in a dynamic team.
- Qualifications: Commercial mindset, strong communication skills, and experience with data analysis.
Are you commercially minded, creatively driven, and passionate about delivering exceptional customer experiences? We are seeking a Customer & Marketing Executive to join our growing luxury property business in St Andrews.
This is a dynamic, hands-on role within a premium, service-led property business, where you'll play a key part in shaping both the guest experience and the commercial performance of the business.
About the Role
This is a varied position spanning customer experience, marketing, and business operations, giving you exposure across the full guest journey - from initial enquiry to post-stay engagement - while also contributing to strategic decisions through data and insight. You will work closely within a small, agile team, predominantly on-site in St Andrews, with external property visits and involvement in guest check-ins and check-outs.
Key Responsibilities
- Customer Experience
- Deliver a seamless, high-end guest journey from enquiry through to departure
- Manage customer enquiries with professionalism and attention to detail
- Handle bespoke guest requests, ensuring a personalised, luxury experience
- Support guest check-ins and check-outs where required
- Marketing & Brand Development
- Create engaging video and visual content showcasing properties
- Develop innovative, creative ideas to increase engagement while maintaining a slick, premium brand identity
- Support social media and digital marketing activity
- Ensure all marketing output reflects a high-quality, aspirational feel
- Market Analysis & Performance
- Monitor market trends and competitor activity within the short-stay and luxury property sector
- Assess and optimise advertising platforms and return on investment (ROI)
- Contribute to data-driven decisions to improve performance and growth
- Guest Engagement & Retention
- Engage with guests post-stay to gather feedback and encourage repeat bookings
- Support brand loyalty through excellent follow-up and relationship management
- Business & Operational Support
- Support internal processes and continuous improvement initiatives
- Use data and analytics to build business cases for new ideas and improvements
- Take ownership of mini projects and case studies within the business
- Work collaboratively across a small team, contributing wherever needed
About You
We are looking for someone who is:
- Commercially minded with a strong understanding of business performance
- Confident working with data and analytics to support decision-making
- Experienced in assessing ROI across marketing or commercial activities (essential)
- Highly organised, with the ability to manage projects and take ownership
- A strong communicator with a polished, professional approach
- Proactive, adaptable, and comfortable working in a fast-paced environment
Marketing experience is desirable but not essential - a strong commercial mindset and analytical capability are key.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer & Marketing Executive in Saint Andrews employer: Search
Join our luxury property business in St Andrews, where we prioritise exceptional customer experiences and foster a collaborative, dynamic work culture. As a Customer & Marketing Executive, you'll benefit from hands-on involvement in shaping guest journeys while enjoying opportunities for professional growth and creativity within a supportive team. With a focus on innovation and quality, we offer a unique environment that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Marketing Executive in Saint Andrews
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer experience and marketing shine through. Be yourself and share your creative ideas – it’s all about making a memorable impression.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for customer and marketing roles, and practice your responses. This will help you feel more confident and ready to tackle anything that comes your way.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer & Marketing Executive in Saint Andrews
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how your creativity and commercial mindset can contribute to our luxury property business.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service and marketing. We love seeing how your skills align with the key responsibilities of the Customer & Marketing Executive role.
Be Data-Driven:Since we value data and analytics, don’t forget to mention any experience you have with market analysis or ROI assessments. Show us how you’ve used data to make informed decisions in past roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in St Andrews!
How to prepare for a job interview at Search
✨Know Your Customer Experience
Make sure you understand the importance of a seamless guest journey. Be ready to discuss how you would handle customer enquiries and bespoke requests, showcasing your attention to detail and commitment to delivering a luxury experience.
✨Showcase Your Marketing Creativity
Prepare examples of engaging content you've created in the past. Whether it's video, social media posts, or innovative marketing ideas, demonstrate how your creativity can enhance brand identity and drive engagement.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to discuss how you've used data to inform decisions in previous roles. Highlight any experience you have with assessing ROI and market trends, as this will be crucial for the role.
✨Demonstrate Team Collaboration
This role involves working closely within a small team, so be ready to share examples of how you've successfully collaborated in the past. Emphasise your adaptability and willingness to contribute wherever needed to support team goals.
