At a Glance
- Tasks: Help customers manage their accounts through calls and support.
- Company: Join a supportive team in a dynamic collections environment.
- Benefits: Competitive salary, full-time hours, and a friendly office culture.
- Other info: Equal opportunities employer, welcoming diverse applicants.
- Why this job: Make a difference by helping customers find solutions to their financial challenges.
- Qualifications: Experience in collections or call centres is a plus; strong communication skills are essential.
Salary: £25,500
Monday - Thursday: 8am-4pm
Friday: 8am-3pm
Fully office based
To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions.
Key Responsibilities
- Speaking to customers regarding overdue accounts
- Negotiate and agree sustainable repayment plans based on customers' circumstances
- Identify and escalate vulnerable customers in line with company procedures
- Follow up on missed payments including unpaid direct debits
- Maintain accurate records of all conversations and actions on internal systems
- Work to daily, weekly, and monthly collections targets
- Liaise with third-party collection agencies when required
- Review and progress accounts towards further recovery action where appropriate
Skills & Experience
- Experience in a telephone-based collections, debt recovery or call centre environment is desirable
- Confident communicator with strong negotiation skills
- Resilient, persistent, and able to handle challenging conversations
- Empathetic approach with the ability to treat customers fairly
- Strong organisational skills and attention to detail
- Ability to work both independently and as part of a team
Personal Attributes
- Professional and confident telephone manner
- Calm under pressure and results-focused
- Energetic and can work with purpose
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Collections Advisor in Rutherglen employer: Search
As a Collections Advisor at our company, you will join a supportive and dynamic team dedicated to helping customers navigate their financial challenges. We pride ourselves on fostering a positive work culture that values empathy and professional growth, offering comprehensive training and development opportunities to enhance your skills. Located in a vibrant area, our office provides a collaborative environment where your contributions are recognised and rewarded, making it an excellent place for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Rutherglen
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us see that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your experience in collections and how you handle challenging conversations.
✨Tip Number 3
Be ready to share specific examples from your past work. Think about times when you successfully negotiated repayment plans or handled difficult calls. We love hearing real stories that showcase your skills and resilience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Collections Advisor in Rutherglen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Collections Advisor role. Highlight any experience you have in collections or call centre environments, and don’t forget to showcase your negotiation skills and ability to handle challenging conversations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your empathetic approach and how you can help customers find realistic repayment solutions.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your confident communication style. Keep it clear, concise, and professional – just like you would on a call!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our awesome collections team!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common terms in debt recovery and collections processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play potential scenarios where you might need to negotiate repayment plans or handle difficult conversations. This will prepare you for the types of discussions you'll have on the job.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully handled sensitive situations. This will highlight your suitability for a role that requires a fair and supportive approach.
✨Be Results-Driven
Employers love candidates who are focused on achieving targets. Be ready to discuss how you've met or exceeded goals in previous roles. Highlight your organisational skills and how you manage your time effectively to meet deadlines, as this is crucial for a Collections Advisor.
