At a Glance
- Tasks: Provide top-notch customer support via calls, emails, and messages.
- Company: Join a well-known brand with a strong reputation in customer service.
- Benefits: Enjoy private healthcare, employee assistance, and 23 days annual leave.
- Other info: Full equipment provided and opportunities for process improvements.
- Why this job: Work from home while making a real difference in customer experiences.
- Qualifications: Excellent communication skills and experience in a fast-paced contact centre.
The predicted salary is between 26000 - 26000 £ per year.
A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided.
Key Duties & Responsibilities include:
- Taking inbound calls, emails or messages dealing with a variety of customer service queries
- Accurate recording of information onto a live system
- Resolution of customer enquiries (oral and written) based on competent working knowledge
- Query handling in response to customer requests with the support of clear information and processes
- Striving to provide a professional service at all times
- Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service
Skills & Knowledge Required:
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
- Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day)
- Experience working to contact centre metrics such as average handling time, call volumes etc
Benefits:
- Private health care (for you and dependants)
- Employee assistance programme including, cashback for treatments, GP line, advice line
- Group life assurance
- Additional leave purchase scheme
- Discounted home and travel insurance
- Mortgage advice service
- 23 days annual leave + UK
Remote Customer Service Advisor in Preston employer: Search
Join a well-known and established brand as a Remote Customer Service Advisor, where you will enjoy the flexibility of home-based work while being part of a supportive and dynamic team. With a strong focus on employee wellbeing, we offer comprehensive benefits including private healthcare, an employee assistance programme, and opportunities for professional growth. Our culture promotes excellence in customer service, ensuring that you have the tools and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Advisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search:Your cover letter is your chance to shine! Tell us why you want to work at Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search!
How to prepare for a job interview at Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
