At a Glance
- Tasks: Provide top-notch customer service and troubleshoot maintenance queries from the comfort of your home.
- Company: Join a supportive team that values diversity and inclusion.
- Benefits: Earn £13.49 per hour, with overtime at £20.23, plus full training provided.
- Other info: Flexible shifts and the chance for permanent employment await you!
- Why this job: Make a real difference by helping customers solve their problems and ensuring their satisfaction.
- Qualifications: Strong IT skills and a passion for customer service are essential.
Please note you must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.
You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work (a chair and desk set up).
Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.
Standard hours: £13.49 per hour, overtime: £20.23 per hour.
Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Troubleshooting to understand the problem and providing first level advice
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
- Making customers aware of other products available at the end of the call
What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills, ensuring empathy and good communication
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with
You will need to pass both a criminal background and financial check.
Essential: wifi and a work station set up at home to be successful in this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor in Perth employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
