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- Tasks: Help customers via phone, email, and chat while resolving their inquiries.
- Company: Join a vibrant team dedicated to excellent customer service in Cumbernauld.
- Benefits: Earn £12.21 per hour with weekly pay and potential for permanent position.
- Why this job: Great opportunity to develop communication skills and work in a supportive environment.
- Qualifications: Must have strong communication skills and a passion for helping others.
- Other info: Flexible shifts available; training provided for one week.
Job Description
Exciting Customer Service Opportunity!
Start Dates: April/May
Pay Rate: 12.21 per hour (weekly pay)
Contract Type: Temporary with potential to go permanent
Location: Cumbernauld
Hours: 20 hours, 4 days per week, shifts between 6pm – 11pm Monday – Friday and between 7am – 11pm Saturday or Sunday working on a rota basis (One full weekend day 8 hours, 3 half days during the week 4 hours)
Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use?
We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor!
What You'll Do:
* Be the First Point of Contact: Provide top-notch support via phone, email, or instant message.
* Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage.
* Troubleshoot Issues: Identify the root cause of problems and use resources to resolve them efficiently.
* Document Support Requests: Track and document inbound support requests, ensuring accurate notation of issues.
* Update Customer Information: Ensure accurate entry of contact information.
* Meet Job Standards: Adhere to quality standards, schedules, and average handle time.
What We're Looking For:
* Customer Service Excellence: Deliver outstanding service to ensure high levels of customer satisfaction.
* Communication Skills: Excellent verbal and written abilities.
* Tech Savvy: Strong computer navigation and operation skills.
* People Skills: Demonstrate effective interpersonal skills and sensitivities when dealing with others.
* Team Player: Ability to work both independently and collaboratively.
Ready to embark on this exciting journey? Apply now and become a part of our dynamic team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Part Time Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research our company and its products thoroughly. Understanding what we offer will allow you to answer questions confidently and show your enthusiasm for the role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working on a rota basis, showing that you can adapt to different schedules will be a plus.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Highlight Your Customer Service Experience: Make sure to emphasize any previous experience you have in customer service roles. Use specific examples that showcase your ability to handle inquiries and resolve issues effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've successfully communicated with customers in the past. Tailor your language to reflect clarity and professionalism.
Demonstrate Problem-Solving Abilities: Include instances where you've identified problems and implemented solutions. This will show your potential employer that you can troubleshoot effectively and think critically under pressure.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your availability for the required training week and your flexibility to work on a rota basis, as these are key aspects of the position.
How to prepare for a job interview at Search
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've helped customers in the past and why you find it rewarding.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved customer issues.
✨Familiarize Yourself with Common Customer Issues
Research common problems that customers face with products or services similar to those offered by the company. Being able to discuss these issues and potential solutions will show your proactive approach.
✨Prepare for Teamwork Questions
As the role requires both independent and team work, be ready to discuss your experiences working in teams. Highlight how you contribute to a positive team environment and collaborate effectively with others.
