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- Tasks: Assist customers via phone, email, and chat while resolving inquiries and documenting issues.
- Company: Join a vibrant team in Cumbernauld, dedicated to excellent customer service.
- Benefits: Earn £12.21 per hour with weekly pay and potential for permanent position.
- Why this job: Perfect for those who love helping others and want to develop communication skills in a friendly environment.
- Qualifications: Great communication skills and a passion for customer service are essential; training provided.
- Other info: Flexible shifts available, with a rota set three weeks in advance.
April start date: £12.21 per hour, weekly pay.
Temporary contract - potential to go permanent.
Cumbernauld.
Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance.
Must be able to do 1 week of full-time training.
Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills?
We have an exciting opportunity to work as a Customer Service Advisor to support our clients' existing vibrant and friendly teams.
As a Customer Service Advisor you will:
- Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues.
- Process a high volume of consumer inquiries of company products and services, resolving a targeted percentage of those inquiries.
- Troubleshoot customer problems, identify root cause of the problem and use resources appropriately to determine how to resolve customer problems.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Update customer information and ensure accurate entry of contact information.
- Meet standards of job, such as quality standards, adherence to schedule and average handle time.
Skills and abilities required:
- Provide excellent customer service to ensure high levels of customer satisfaction.
- Excellent verbal and written communication skills.
- Computer navigation and operation skills.
- Demonstrates effective people skills and sensitivities when dealing with others.
- Ability to work both independently and in a team environment.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Part Time Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle customer inquiries effectively.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear is crucial for a customer service role, so honing these skills can give you an edge.
✨Tip Number 3
Research StudySmarter and our products or services. Understanding what we offer will not only prepare you for potential questions but also show your genuine interest in the role and the company.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working on a rota basis, demonstrating your willingness to adapt can make you a more attractive candidate.
We think you need these skills to ace Part Time Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any previous roles where you resolved customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Availability: Clearly state your availability in your application, especially your willingness to work shifts between 7am - 11pm and your ability to complete the full-time training week.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot customer problems in previous roles. This will demonstrate your capability to handle inquiries effectively.
How to prepare for a job interview at Search
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Customer Scenarios
Anticipate questions related to customer service challenges, such as handling difficult customers or resolving complaints. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Highlight Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, be prepared to showcase these abilities. You might want to discuss a time when effective communication led to a positive outcome for a customer.
✨Demonstrate Teamwork and Independence
The job requires both independent work and collaboration with a team. Be ready to provide examples of how you've successfully worked in both settings, emphasising your adaptability and ability to thrive in different environments.
