At a Glance
- Tasks: Provide top-notch customer support via calls, emails, and messages.
- Company: Join a well-known brand with a strong reputation in customer service.
- Benefits: Enjoy private healthcare, employee assistance, and 23 days annual leave.
- Other info: Full-time role with opportunities for process improvements and career growth.
- Why this job: Work from home while making a real difference in customer experiences.
- Qualifications: Excellent communication skills and experience in a fast-paced contact centre.
The predicted salary is between 26000 - 26000 £ per year.
A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided.
Key Duties & Responsibilities:
- Taking inbound calls, emails or messages dealing with a variety of customer service queries
- Accurate recording of information onto a live system
- Resolution of customer enquiries (oral and written) based on competent working knowledge
- Query handling in response to customer requests with the support of clear information and processes
- Striving to provide a professional service at all times
- Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service
Skills & Knowledge Required:
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
- Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day)
- Experience working to contact centre metrics such as average handling time, call volumes etc
Benefits:
- Private health care (for you and dependants)
- Employee assistance programme including, cashback for treatments, GP line, advice line
- Group life assurance
- Additional leave purchase scheme
- Discounted home and travel insurance
- Mortgage advice service
- 23 days annual leave + UK
Remote Customer Service Advisor in Norwich employer: Search
Join a well-known and established brand as a Remote Customer Service Advisor, where you will enjoy the flexibility of working from home while being part of a supportive and dynamic team. With a strong focus on employee well-being, we offer comprehensive benefits including private healthcare, an employee assistance programme, and opportunities for professional growth. Our commitment to fostering a positive work culture ensures that you will thrive in your role, making a meaningful impact on customer experiences.
