Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our residential development during night hours.
- Company: Join a supportive team dedicated to enhancing resident experiences in East London.
- Benefits: Enjoy a collaborative culture, training opportunities, and a role that makes a real impact.
- Why this job: Perfect for those who thrive in customer service and want to work independently at night.
- Qualifications: Excellent communication skills and a UK driving licence are essential.
- Other info: This is a full-time position with a 4 on, 4 off schedule.
The role: Night Concierge
Increase your chances of an interview by reading the following overview of this role before making an application.
Location: West London
Salary: £33,000 – £35,500
Hours: 12 hour shift – 4 days on/ 4 days off
The role of the Night concierge is to support the head concierge in the day-to-day operations of the lobby area. Provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in process.
Key Responsibilities:
Full Occupation Phase:
– Implement and manage services as defined by the Resident Operations Manager or General Manager.
– Handle assigned tasks and perform other reasonable duties as required.
– Provide accurate and up-to-date information to both residents and colleagues.
– Ensure effective shift handovers by giving and receiving detailed handover notes.
– Safeguard and manage pass keys in compliance with key policies.
– Attend meetings to ensure efficient communication within the team.
– Monitor arrival and departure schedules to anticipate and address visitor needs.
– Respond to resident and visitor enquiries, seeking assistance when necessary.
– Maintain and update the concierge software regularly.
– Attend all required Health & Safety and fire training sessions to comply with legal requirements.
– Promptly report any accidents, near misses, or hazards to your manager or supervisor.
– Be familiar with the fire policy and emergency procedures, including how to respond to an activation.
Requirements:
– Relevant experience within luxury residential or hotel settings, ideally as a Night concierge.
– Excellent verbal and written communication skills.
– Proficiency in Microsoft Office and Outlook.
– Impeccable appearance and presentation.
– Highly organized with exceptional attention to detail.
– Passion for delivering high standards of personalized service with confidence and calmness.
– Personable, empathetic, and warm with a conscientious attitude.
– Willingness to adapt and work flexible hours. xiskglj
If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Night Concierge employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific residential development where you'll be working. Understanding the amenities and layout can help you answer resident queries more effectively and show your commitment to the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your suitability for the Night Concierge position.
✨Tip Number 3
Since this role requires a UK driving licence, ensure you have it ready and be prepared to discuss your driving experience. Mention any relevant experience operating similar equipment, like the Bin Tug, to showcase your readiness for the job.
✨Tip Number 4
Prepare to discuss your approach to health and safety checks. Being detail-oriented is crucial, so think of examples where you've maintained cleanliness and safety standards in previous roles to illustrate your proactive approach.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Night Concierge position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any previous positions where you managed front-of-house duties or worked during night shifts.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered outstanding customer service in the past and your ability to handle responsibilities independently during night hours.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Concierge role.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've delivered exceptional customer service in previous roles, highlighting your ability to handle queries with empathy and efficiency.
✨Demonstrate Proactivity and Independence
This role requires a proactive approach, especially during night hours. Discuss situations where you've taken initiative or worked independently to solve problems, ensuring that you convey your ability to manage responsibilities without constant supervision.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety checks is crucial for this position. Brush up on relevant protocols and be ready to discuss how you would ensure a safe environment for residents, as well as any experience you have in maintaining cleanliness and functionality in facilities.
✨Highlight Your Technical Comfort
You'll need to be comfortable using technology and managing amenity equipment. Be prepared to talk about your experience with similar tools or systems, and express your willingness to learn new technologies if necessary.
