At a Glance
- Tasks: Manage high-risk customer accounts and negotiate payment plans for debt recovery.
- Company: Join a forward-thinking organisation with a supportive team culture.
- Benefits: Competitive salary, annual bonus, hybrid working, and 25 days holiday plus birthday off.
- Other info: Modern office with gym, wellbeing support, and discounts at retailers.
- Why this job: Make a real impact in debt recovery while enjoying excellent career development opportunities.
- Qualifications: Experience in complex debt recovery and strong negotiation skills required.
The predicted salary is between 30000 - 30000 £ per year.
Collections Advisor Sale, Manchester (Hybrid Working) - 3 DAYS WFH and 2 days office £30,000 + up to 10% annual bonus split quarterly 37.5 hours per week (Monday–Friday, no weekends) Start date – July 2026
About the Role
Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
Key Responsibilities
- Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
- Handle inbound queries and proactively contact customers regarding overdue balances
- Negotiate payment plans and support customers to return to sustainable payment arrangements
- Work closely with internal teams to escalate and resolve complex debt cases
- Collaborate on change of tenancy cases and verify key account details
- Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
- Ensure all activity complies with regulatory standards, including GDPR
- Support complaint and dispute resolution processes where required
About You
- Proven experience in complex debt recovery or collections
- Background in the utilities sector is highly desirable
- Strong working knowledge of debt management systems
- Confident communicator with excellent negotiation skills
- Ability to manage a defined ledger of customer accounts
- Good understanding of regulatory and legal frameworks in collections
What’s on Offer
- Competitive salary with annual bonus potential
- Hybrid working (3 days from home once established)
- 25 days holiday, increasing with service + birthday off
- Option to buy/sell annual leave
- Pension scheme and life assurance
- Discounts across high street and online retailers
- Wellbeing support including GP access, mental health, and financial advice
- Cycle to work and travel loan schemes
- Modern office facilities including gym, parking, and social spaces
This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today.
Waste Collection Management advisor in Manchester employer: Search
Join a forward-thinking organisation in Sale, Manchester, where your expertise as a Waste Collection Management Advisor will be valued and impactful. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits such as a generous annual bonus, extensive holiday options, and wellbeing support. With a strong emphasis on career development and a collaborative team culture, this is an excellent opportunity for those seeking meaningful employment in a supportive environment.
