At a Glance
- Tasks: Engage with customers, upselling products and handling queries to enhance their experience.
- Company: Join a vibrant team in Manchester focused on customer satisfaction.
- Benefits: Earn £24,730 with OTE of £30,000+, plus 25 days holiday and flexible leave options.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic environment where your communication skills can shine.
- Qualifications: Previous customer service or sales experience in a regulated setting is essential.
Location: Manchester
Start date: Middle of June
Salary: £24,730 OTE £30,000+
Working Hours: Monday to Thursday 9am - 17:30pm and Friday 4pm Finish
Holidays: 25 days holidays + bank holidays (option to purchase/sell 5 holidays per year) + additional leave during other internationally celebrated holidays
Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for Sales & Renewals Advisors to join our dynamic team upselling on products and renewals.
What You'll Do:
- Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals
- Query handling in response to customer requests with the support of clear information and providing professional customer service
- Meet performance targets across sales, compliance, and customer satisfaction.
- Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty.
- Participate in training, team meetings, and continuous development activities.
What You'll Bring:
- Experience telephone-based customer service or sales experience in a regulated environment.
- FCA Environment experience
- Strong verbal communication and listening skills.
- Friendly, empathetic, and consultative approach to customer interactions.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sales & Renewals Advisor in Manchester employer: Search
Join our vibrant team in Manchester as a Sales & Renewals Advisor, where we prioritise a supportive work culture that fosters personal and professional growth. With competitive salaries, generous holiday allowances, and a commitment to employee development, we offer a rewarding environment for those passionate about delivering exceptional customer experiences. Our focus on inclusivity ensures that every voice is heard, making us an excellent employer for individuals seeking meaningful and fulfilling careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Renewals Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's handling warm leads or responding to customer queries, rehearse how you'll communicate effectively. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team.
We think you need these skills to ace Sales & Renewals Advisor in Manchester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering excellent customer experiences! In your application, share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your CV:Make sure your CV highlights your relevant experience in telephone-based customer service or sales. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key points effectively without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales & Renewals Advisor. Familiarise yourself with the company’s products and services, as well as any relevant regulations like GDPR and Consumer Duty. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about your past experiences and how they relate to the job. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you've handled customer queries or met performance targets.
✨Show Off Your Communication Skills
As a Sales & Renewals Advisor, strong verbal communication is key. During the interview, focus on speaking clearly and listening actively. Don’t hesitate to ask for clarification if you don’t understand a question. This demonstrates your consultative approach and willingness to engage.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The company values a friendly and empathetic approach, so be genuine in your responses. Share your passion for delivering excellent customer experiences and how you can contribute to the team’s success.
