At a Glance
- Tasks: Assist passengers and provide excellent customer service at Manchester Victoria Train Station.
- Company: Join a dynamic team in a busy rail operation.
- Benefits: Earn £14.00 per hour, weekly pay, and uniform provided.
- Other info: 6-month temporary contract with opportunities for growth.
- Why this job: Make a difference by helping people during their travel experience.
- Qualifications: Strong customer service skills and ability to work under pressure.
Search Consultancy are currently recruiting 6 Platform Staff to join a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment. This is a fantastic opportunity for candidates from hospitality, fast food, retail, customer service, events or transport backgrounds who are confident dealing with members of the public and can remain professional in challenging situations.
The Role
- Assisting passengers with travel queries and providing station information
- Supporting customers during service disruptions and timetable changes
- Providing Passenger Assist support for customers with disabilities or additional needs
- Assisting passengers with luggage and mobility equipment
- Deploying and lifting access ramps (up to 22kg)
- Maintaining a visible presence on station platforms
- Managing customer expectations during busy periods
- Working closely with station teams to ensure passenger safety
- Delivering exceptional customer service at all times
What We're Looking For
- Strong customer service experience
- Excellent communication skills
- Resilient and able to remain calm under pressure
- Able to work outdoors on station platforms during all weather conditions
- Physically capable of lifting and carrying ramps weighing up to 22kg
- Reliable, professional and safety conscious
Hours & Pay
- 7-hour shifts
- £14.00 per hour
- Weekly pay
- Uniform provided
- 6-month temporary contract
If you're customer-focused, resilient and enjoy helping people, we'd love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Platform Staff in Manchester employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Staff in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Search.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Search. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Platform Staff in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Search.
How to prepare for a job interview at Search
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Search's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Search offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
