At a Glance
- Tasks: Manage debt recovery cases and ensure compliance in a dynamic utility environment.
- Company: Leading UK utilities provider with a focus on customer resolution.
- Benefits: Up to £28,800 salary, 10% bonus, hybrid work, and extensive wellbeing support.
- Other info: Enjoy 25 days annual leave, gym access, and opportunities for charity work.
- Why this job: Make a real difference by helping customers while developing your career in a supportive environment.
- Qualifications: Experience in debt recovery or collections, strong dispute resolution skills.
The predicted salary is between 28800 - 28800 £ per year.
A leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments.
You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn’t achievable, you’ll oversee both temporary isolation and permanent disconnection of supply—ensuring all actions meet strict legal and regulatory standards.
What You’ll Be Doing
- Coordinating pre-disconnection site visits with third-party agencies
- Reviewing site visit outcomes and ensuring accurate reporting
- Supporting field agents during customer visits
- Managing disconnections with a customer-first, compliance-focused approach
- Protecting vulnerable customers and shared residential supplies
- Issuing pre- and post-disconnection notices to customers and wholesalers
- Providing timely instructions on the day of disconnection
- Managing reconnection processes following payment
- Handling disputes, particularly involving vulnerable or financially distressed customers
- Ensuring activities comply with GDPR, regulatory frameworks, and internal standards
Experience & Skills You’ll Bring
- Proven background in debt recovery or collections
- Experience within the utilities sector or Water Industry would be beneficial
- Strong dispute resolution skills
- Experience working with third-party recovery partners
- Understanding of utility disconnection processes and legal obligations
- Knowledge of B2B regulatory requirements
- Proficiency with CRM and lead management systems
What You’ll Get in Return
- Pension contributions & life assurance
- Yearly Bonus up to 10%
- High street and online retail discounts
- 25 days annual leave, rising to 28 with service
- Birthday day off every year
- Option to buy up to 10 extra holidays / sell up to 5 days
- Cycle-to-work scheme & travel loans
- Comprehensive wellbeing support including 24/7 GP, mental health support, fitness and legal advice
- Hybrid working – 3 days from home
- Opportunities for charity and volunteering activities
- Free on-site gym and parking
Debt Recovery Advisor in Manchester employer: Search
As a leading UK utilities provider, we pride ourselves on being an excellent employer that values our employees' well-being and professional growth. With a hybrid working model, competitive salary, and a comprehensive benefits package including a yearly bonus, generous annual leave, and extensive wellbeing support, we foster a supportive work culture that prioritises both personal and professional development. Join us in Sale, Manchester, where you can make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector or those who have experience in debt recovery. A quick chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled disputes or managed compliance in previous roles. Real-life stories resonate well and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Debt Recovery Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Recovery Advisor role. Highlight your experience in debt recovery and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about debt recovery and how your background makes you a perfect fit for us. Keep it concise but engaging – we love a good story!
Showcase Your Skills:Don’t forget to showcase your dispute resolution skills and any experience with third-party recovery partners. We’re looking for someone who can handle complex situations with a customer-first approach, so let us know how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Search
✨Know Your Stuff
Make sure you brush up on debt recovery processes and the utilities sector. Familiarise yourself with the legal obligations around disconnections and customer rights. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
As a Debt Recovery Advisor, you'll need strong dispute resolution skills. Prepare examples from your past experiences where you've successfully resolved conflicts or helped vulnerable customers. This will demonstrate your ability to handle sensitive situations with care and professionalism.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their approach to customer service and compliance will help you align your answers during the interview. It shows that you’re not just looking for any job, but that you want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to managing disconnections or how they support their employees in challenging situations. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
