Export Coordinator (Manufacturing) in Maesteg, Wales

We are absolutely thrilled to be working alongside our Award-Winning Construction Manufacturing client as we look to recruit an Exports Coordinator with Sea Freight experience to join their incredible and focused Exports Team. This role is perfect for you if you thrive in a customer-centric role, have a passion for delivering exceptional customer services and are looking to continue your career working for a manufacturing market leader. Full product training will be given, our client is a huge advocate in the development of their staff and retention of home-grown talent. The exceptional training you will receive to excel in this role will provide you with a platform to continue developing up through this business.

Your New Role

• Effectively create, manage and own customer accounts within allocated territory, responsible for raising quotes and orders.
• Prepare paperwork and all other required documents to successfully ship and clear international orders.
• Provide first class customer service and take ownership of customers within allocated international territory, by customer and country.
• Prepare cargo and shipments to ship out of the UK through air, sea and road freight (groupage).
• Engage and develop relationships within the sector promoting the full portfolio of products.
• Meet exceptional standards within the team to optimise sales opportunities and convert to orders.

Your Key Responsibilities

• Processing of customer quotations and orders for customers outside the UK, and answer all enquiries within the territory.
• Be the customer's internal advocate; effectively communicate with customers using common language and managing expectations.
• Liaising internally with other departments to see queries through, 'start to finish' for customers.
• Processing orders with a 'right first time' mentality.
• Checking of technical information and pricing according to data sheets and costing models.
• Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
• Utilise 'Customer First' Values to enhance customer service experience at every opportunity.
• Deal with queries whilst working in a fast-paced environment and working towards departmental KPI's.
• Prepare transport for orders with necessary documentation for shipping and customs for Sea, Air and Road Freight.
• Fill out documentation and all other required documents to successfully ship and clear international orders.
• Ownership of identified customers, within allocated territory.
• Keep shipping records up-to-date and accurate.
• Route shipments according to company policies.
• Monitor timelines throughout the transport planning, loading, and execution of process including shipment tracking.
• Point of escalation as customer liaison on behalf of the department/customer.
• Contribute to the continuous business improvement process and to the meeting of business objectives.
• To always be an ambassador for the company, internally and externally.
• Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and 'near misses' in accordance with defined safety procedures.

Your Knowledge and Skills

• Export sales experience (3-5 years).
• Knowledge of IncoTerms 2010 (Essential).
• Air, Sea and Road freight experience, including customs (Essential).
• Understanding of the Export order process (Essential).
• Creating all required documentation: Commercial invoices, EUR1, Letter of credit, Certificates of Origin, Cash against documents.
• Ensure compliance with all relevant laws, regulations, and policies regarding export and import activities.
• Familiar with CRM systems (Desirable).
• Manufacturing order process (Desirable).
• Familiarity with the industry (Desirable).
• Product knowledge (Training provided).
• High levels of attention to detail and organisation (Essential).
• Customer-focused.
• Process driven.
• High commercial awareness.
• Excellent time management skills.
• Ability to assess a situation quickly and respond in the appropriate manner.
• Communicate effectively at all levels - internally and externally with an excellent telephone manner and interpersonal skills.
• Ambitious in seeking training and/or further development.
• Computer literate (Microsoft Office packages).
• Experience working on MS Teams.
• Ability to work to deadlines and remain calm under pressure.
• Demonstrates ability and willingness to learn new skills.

Personal Attributes

• Highly self-motivated and collaborative, using initiative and a 'can do' attitude.
• Professional presentation style to customers and colleagues.
• Confident communication style, and able to engage at all levels internally and externally.
• Proactive approach to change and be innovative in sharing new ideas.
• Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals.
• Ability to learn quickly and a desire for continuous self-improvement.

To Apply

Please click on the link to Apply - ensuring all your contact details and CV are thoroughly up to date. We look forward to receiving your application.